Commercial Vehicle Retail Manager

TrustFord; Craigavon; On-site; GBP 40,000 - 70,000; Full time

Benefits offered by this job

Company Car

Pension Scheme

Life Assurance

Discount on Service

Job summary

TrustFord in the United Kingdom is seeking a Commercial Vehicle Retail Manager to lead the sales team in delivering an industry-leading customer experience for new and used car customers.

You will analyze sales data, drive performance, ensure compliance, coach colleagues, and aim for volume and gross profit targets; full training provided.

Qualifications

• Experience as Sales Controller or above within the automotive sector.
• Strong written and verbal communication skills.
• Ability to analyze sales data and implement improvement plans.

Responsibilities

• Analyze and interpret sales data to improve performance across key metrics.
• Oversee compliance and governance in the sales process.
• Coach the sales team and drive customer care to deliver volume and gross profit targets.

Skills

Sales leadership

Customer focus

Data analysis

Communication

Tools

CRM systems

Job description

We share an ambition to be recognised as the benchmark in all of our operations.

At TrustFord we keep on growing. From selling electric vehicles in ever greater numbers, to providing more mobile servicing and growing our commercial and fleet vehicles, we’re offering and delivering more choice to our customers every day. Becoming a more diverse and inclusive business will also be vital to our success, but what won’t change is the buzz we get from working in a fast-paced environment that’s 100% customer-focused.

We require a Commercial Vehicle Retail Manager to support the Sales Manager in leading the Sales Team to provide an industry leading customer experience to our new or used car customers, ensuring that they are presented with the best and most relevant information in order to assist them with a purchasing decision.

Key areas of responsibility will include: analysis and interpretation of sales data to develop and implement a plan to improve performance across key metrics; oversight of compliance; driving the standard in customer care by reviewing and coaching the sales team; and responsibility for delivering volume and gross profit targets.

Successful candidates will have an excellent level of written and verbal communication, a passion for learning about new technology in a fast moving environment, and the ability to build a strong rapport with customers. Experience at a Sales Controller or above within the automotive sector is required. Full training will be provided for the right individuals.

In addition to receiving a competitive salary, for the right candidate this position will offer:

• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Company Car
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

Requirements:

• To be eligible for a company vehicle, you must be 19 years old and hold a full driving licence for a minimum period of 6 months.
• Please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for.
• We encourage applications from people with diverse backgrounds and experiences. We want all our colleagues to bring their whole self to work and that starts with you.

For your first 5 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.

Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.