Aftersales Executive

Protect Line Ltd; Bournemouth; On-site; GBP 37,800 - 46,200; Full time

Benefits offered by this job

Competitive salary

OTE £45k

Core 100 Club

Career growth

Enhanced family leave

Flexible time off

Birthday/ wedding days

Paid charity day

Epic company events

Sabbatical opportunities

Refer & Earn £1500

Pension

Job summary

Protect Line Ltd is seeking an Aftersales Executive to engage with existing customers who recently purchased a policy, ensuring it meets their needs through thoughtful questions and tailored options. The role blends scripted guidance with personal conversation, emphasising active listening and careful handling of objections.

A company‑wide training programme and a range of generous benefits support your growth and success.

Responsibilities

• Engage with existing customers who recently purchased a policy to understand their needs and ensure the policy still suits them.
• Ask thoughtful questions to uncover needs and present tailored alternatives that better meet customer expectations.
• Readily address objections and guide conversations from initial hesitation to a clearer next step.

Job description

About the Role

Would you like the opportunity to write your own pay check without working in a frontline sales role? If frontline sales isn’t your thing, but you love engaging with customers, we want to hear from you!

Your Mission as an Aftersales Executive

Jump into meaningful conversations with existing customers who have recently purchased a policy, ensuring it suits their needs. Delving deep with thoughtful questions you will uncover their unique needs and explore alternatives that better meet their expectations. This role beautifully blends structured scripts with the freedom to personalize each interaction, ensuring every conversation is as unique as the customer. With a focus on reading, active listening, and attention to detail, you’ll truly understand each customer’s needs and offer the perfect solution.

While engaging with existing customers, you may not always receive an immediate “yes.” In this role, you’ll need to excel in conversational skills and effectively address objections, turning every “no” into a “tell me more.”

No Experience? No Worries!

We offer an award-winning training programme that transforms beginners into sales professionals. With your dedication and our support, success is within reach.

Investing in Our People to Protect Yours

At Protect Line, we believe that investing in every employee provides a platform for opportunity and growth. Helping people become the best version of themselves is key to delivering an exceptional service that stands out for its authentic care and trust. We view protection as a promise for the future, focusing on keeping our promises, so you can keep yours.

Our Values

Care, Collaborate, Dare, and Deliver aren’t just words on a wall—they guide our actions, define how we interact with each other, and shape the way we serve our customers.

Why choose Protect Line

• Competitive Salary: Start with a £30,000 base, plus uncapped commission. With a realistic OTE of £45,000, your dreams are within reach—whether it’s a new car, fabulous holidays, or your dream house!
• Core 100 Club: Celebrate as a top performer with exclusive nights out and access to the luxurious Core 100 Lounge.
• Career Growth: Our platinum pathway offers clear steps for career advancement, increasing your salary and adding perks like car allowances, wellbeing allowances and more holiday time.
• Enhanced Family Leave: Generous maternity, paternity, adoption, and surrogacy packages offer substantial support during those important life changes.
• Flexible Time Off: Holiday entitlement raises with length of service as well as the opportunity to purchase additional leave or convert unused days into extra pay! Plus, take paid leave for appointments, emergencies, or any of life's surprises.
• Celebrate Life: Enjoy extra paid days off for birthdays, weddings, new home purchases and your child’s first birthday.
• Paid Charity Work: Make a difference with our “Day to Make a Difference” initiative, giving you one paid day off a year to engage in meaningful charity work.
• Epic Company Events: Our Summer and Christmas parties are legendary—get ready to join the fun!
• Sabbatical Opportunities: After 15 years of service, enjoy 4 weeks of paid leave to explore, learn, or recharge.
• Refer & Earn: Bring a friend onboard and pocket £1,500 for each successful hire!
• Perks Galore: From eye care vouchers to retailer discounts, enjoy a variety of benefits.
• Secure Your Future: Benefit from our pension scheme, death in service benefits, and more.

Your new journey as an Aftersales Executive starts here! It's not just a job—it’s a thrilling journey towards becoming the best professional version of yourself.

So come and join our extraordinary team of customer champions who are all about doing the right thing in every way imaginable. We don't settle for ordinary, we strive for extraordinary! So, if you're someone who loves turning good outcomes into incredible ones, then get ready for an exhilarating adventure with us!

At Protect Line, we believe in equality, diversity, and inclusion. We're proud to be a place where anyone with any background or experience can flourish. Come, see for yourself, and be part of something amazing!

Whilst we would love to be able to respond to every application we receive, it isn’t always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful.