Customer Sales Advisor

Admiral; Cardiff; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Monthly incentives

33 days holiday (including bank hols)

Buy/sell up to 5 days leave

Work-life balance benefits

Job summary

Admiral is seeking Customer Sales Advisors to join our Customer Value team. You will speak with customers daily, helping them get the right cover and delivering the outstanding service Admiral is known for.

This hybrid role balances home and office with a base salary of £26,300 plus monthly incentives. We offer 33 days holiday (rising to 38), the option to buy or sell extra leave, and a range of benefits to support a great work-life balance.

Qualifications

• No prior sales or insurance experience required; attitude matters most.
• Willingness to learn and develop in a fast-paced environment.
• Excellent communication across varied customer types.
• Strong attention to detail to update policies accurately.
• Ability to navigate multiple systems and regulatory processes.

Responsibilities

• Speak with customers daily to help them get the right cover.
• Update policies and resolve queries accurately.
• Identify opportunities to add value and pitch relevant products.
• Deliver exceptional service while maintaining compliance standards.

Skills

Sales mindset

Customer service

Attention to detail

Effective communication

Adaptability

Resilience

Ownership

Feedback & development

Team collaboration

Job description

Are you driven by sales, self-motivated, and eager to learn? If so, raise your hand!

We're on the hunt for Customer Sales Advisors to join our lively and sales driven Customer Value team!

As a Customer Sales Advisor, you'll speak with customers every day, helping them make the most of their insurance policies while delivering the outstanding service Admiral is known for.

This role is about much more than answering queries. You'll take ownership of each customer's journey, listening carefully to understand their needs, building trust and rapport, and providing solutions that genuinely add value. Whether you're updating an existing policy, resolving a query, or exploring products that could better meet a customer's needs, you'll play an important role in helping customers feel confident they're getting the right cover and support.

You'll manage a wide variety of customer enquiries in a fast-paced environment, maintaining high standards of accuracy, compliance, and service. Attention to detail is key, as you'll be responsible for updating policies correctly, following regulatory processes, and navigating multiple systems effectively to deliver fair and positive customer outcomes.

Alongside providing exceptional service, you'll proactively identify opportunities to add value, confidently pitch relevant products and services, and help customers understand the benefits available to them. Whether it's introducing MultiCar, MultiCover, car insurance, van insurance or home insurance, you'll look to maximise every opportunity whilst always putting the customer at the heart of your decision-making.

We value flexibility and work-life balance, which is why your time will be split between home and the office. Besides a base salary of £26,300, there’s also the chance to earn monthly incentives.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

Our Customer Value Department

Customer Value is more than just a department. It's a team of passionate, driven people who genuinely care about making a difference for our customers and for each other.

We've built a culture that's supportive, collaborative, and inclusive, where colleagues encourage one another, celebrate success together, and share a common ambition to be the best at what we do. We set high standards, push each other to grow, and work together to achieve exceptional results, all while maintaining the supportive environment, we're proud of. Our culture is something that needs to be seen to be believed, so we’ve tried to capture it here.

Whether you aspire to become a specialist, excel in sales, or progress into leadership, you'll be given the tools, opportunities, and backing to achieve your goals while being part of a team that wants to see you thrive.

Who We're Looking For

You don't need sales or insurance experience to be successful in this role. What matters most is your attitude, resilience, and willingness to learn.

You will be a great fit if you:

• Have a sales-focused mindset and enjoy achieving goals.
• Thrive in a fast paced, objective-driven environment.
• Are motivated by personal success and continuous improvement.
• Have strong attention to detail and accuracy.
• Communicate confidently with a wide range of customers.
• Can adapt quickly to changing processes and information.
• Demonstrate resilience during challenging conversations.
• Take ownership and accountability for your work.
• Are open to feedback, coaching, and development.
• Enjoy contributing to a positive team environment.

Disability Confident Leader

As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.

Please complete each application question in full. The minimum word count is there to help you provide enough detail for us to fairly assess your experience and suitability for the role. Responses that don’t contain sufficient information may not be able to progress through the assessment process. If you require a reasonable adjustment to complete your application, we’re here to help—just let us know.

If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email Dacey Cole or contact us on 07909355402. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.