Aftersales Customer Consultant

JCT600 Ltd; Leeds; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Annual leave 34 days

Family support

Wellbeing & protection

Training & development

Car purchase scheme & servicing

Cycle-to-work

Gym discounts

Referral scheme up to £1,000

Job summary

JCT600 Ltd in Leeds is seeking an Aftersales Customer Consultant for Porsche Leeds to help customers get the very best from their Porsche by identifying relevant products, services and repair work for their vehicle.

You will proactively contact customers to discuss additional work, clearly explain recommendations and costs, and follow up on declined or deferred work while keeping accurate records of customer activity and outcomes.

Qualifications

• Proven experience of achieving sales or commercial targets.
• Confident and natural approach to selling, influencing and handling objections.
• Excellent communication skills with the ability to build trust quickly.
• Proactive, organised and customer-focused approach.
• Automotive Aftersales experience would be desirable but isn’t essential.

Responsibilities

• Proactively contacting customers to discuss additional work, products and services
• Clearly explaining recommendations, benefits and costs before converting opportunities into bookings or authorised work
• Following up declined or deferred work and maintaining accurate records of customer activity

Skills

Excellent communication skills

Confident selling approach

Commercially minded

Customer-focused

Organised and proactive

Job description

Aftersales Customer Consultant - Porsche Leeds

As an Aftersales Customer Consultant, you’ll help our customers get the very best from their Porsche by identifying relevant products, services and repair work for their vehicle.

As a Aftersales Customer Consultant Your Day-to-day Will Include

• Proactively contacting customers to discuss additional work, products and services
• Clearly explaining recommendations, benefits and costs before converting opportunities into bookings or authorised work
• Following up declined or deferred work and maintaining accurate records of customer activity

What we’re looking for in a Aftersales Customer Consultant

We’re looking for someone who is commercially minded, confident and motivated by achieving results, while understanding that successful selling starts with listening to the customer.

• Proven experience of achieving sales or commercial targets
• A confident and natural approach to selling, influencing and handling objections
• Excellent communication skills with the ability to build trust quickly
• A proactive, organised and customer-focused approach
• Automotive Aftersales experience would be desirable but isn’t essential

What We Offer

At JCT600, we believe in rewarding and supporting our colleagues. Every Aftersales Customer Consultant benefits from a competitive package and access to a wide range of colleague benefits including:

• Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support: Enhanced paid maternity and paternity leave
• Wellbeing & protection: Life assurance, pension, enhanced sickness cover
• Training & development: From foundation to advanced levels through brand partner training and our best‑in‑class leadership development
• Colleague car purchase scheme & servicing discounts
• Cycle-to-work and discounted gym schemes
• Referral scheme up to £1,000

Benefits

Read more about ourEmployee Benefits - JCT600

Why JCT600?

• We’ve spent over 80 years building a business that values its people and their careers
• We pride ourselves on being rated highly by colleagues for engagement and inclusivity
• Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments

Inclusivity & Diversity

JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of our commitment to being an inclusive business, we’re proud to beaDisability Confident employer.

We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.