Aftersales Consultant

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in affordable housing is seeking an Aftersales Consultant to join their dynamic team in London. This role offers the chance to excel in a supportive environment, where your expertise in equity loans and shared ownership will be pivotal. You'll be responsible for guiding customers through their transactions, ensuring compliance with FCA and AML regulations, and maintaining accurate records in a leading CRM system. With a focus on customer service and a commitment to achieving sales targets, this position promises a fulfilling career path with opportunities for progression. If you're looking for a role that balances work and life while making a real impact, this opportunity is for you.

Benefits

28 days annual leave + bank holidays

Progression routes within the company

Work from home 2-3 days a week

Qualifications

• Experience with equity loans and shared ownership products is essential.
• Strong customer service skills and ability to handle complaints.

Responsibilities

• Achieve monthly targets for equity loan and staircasing completions.
• Maintain records in Salesforce CRM and ensure compliance with regulations.

Skills

Equity Loans

Sales Target Achievement

Customer Service

Anti-Money Laundering Knowledge

FCA Legislation Knowledge

Communication Skills

Attention to Detail

Tools

Salesforce CRM

Job description

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Are you looking for more work life balance? Do you have experience in progressing shared ownership sales? Want to work for one of the biggest affordable housing providers?

My client is one of the UK's leading providers of affordable housing and care services. They are looking for an Aftersales consultant to join their busy team!

The Role

In this role, you'll:

• Hit monthly targets for equity loan and staircasing completions.
• Keep customers in the loop with regular updates on their transactions.
• Read and interpret leases and legal charges, offering top-notch advice to customers and our internal and external partners.
• Maintain up-to-date records in our Salesforce CRM system.
• Ensure we're compliant with FCA and AML regulations.
• Work closely with all parties to ensure transactions wrap up smoothly and on time.
• Stay current with legislation and product developments.
• Handle first-stage complaints, gather necessary info, and respond effectively to customers.

What You'll Need

• Solid experience with Equity Loans, staircasing, and shared ownership products.
• A track record of hitting sales targets.
• Great customer service skills with experience handling challenging situations.
• Practical knowledge of anti-money laundering regulations and FCA legislation.
• The ability to work independently and meet tight deadlines.
• Excellent communication skills and a keen eye for detail.

The Details

• Monday-Friday, 2-3 days WFH
• Progression routes within the company
• 28 days annual leave + bank holidays

Please note without relevant experience within shared ownership progression and staircasing you will not be considered for the role.