Automotive Aftersales Consultant

MSX International; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is looking for Senior Automotive Consultants to join their dynamic Retail Fitness team. This role offers the chance to work closely with dealers, enhancing workshop productivity and efficiency while driving continuous improvements. You will analyze processes, implement action plans, and deliver tailored training to ensure sustained improvements. If you are passionate about the automotive industry and thrive in a fast-paced environment, this opportunity is perfect for you. Join a global leader and make a significant impact on dealership performance and customer satisfaction.

Benefits

Company Car

Company Laptop

Mobile Phone

25 Days Annual Leave

Pension Plan

Cash Back Health Care Scheme

Life Assurance

Car Salary Exchange Scheme

Performance Related Bonus

Global Progression Opportunities

Qualifications

• 3+ years in automotive trade as service manager is essential.
• Strong knowledge of service processes and industry standards.

Responsibilities

• Conduct assessments of dealer workshops to identify improvement areas.
• Develop action plans to enhance workshop productivity and efficiency.

Skills

Automotive Service Processes

Negotiation Skills

Analytical Skills

Communication Skills

Customer Orientation

Problem-Solving

Education

Experience as Service Manager

Experience as Area Manager

Tools

MS Office

Job description

Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry, operating in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Job Description

MSX International is seeking experienced Senior Automotive Consultants to join our team for the "Retail Fitness" programme. The consultants will work closely with Ford UK dealers to enhance workshop productivity and efficiency. This role involves analysing current processes, implementing action plans, and driving continuous improvement to achieve key performance indicators (KPIs).

This is an exciting opportunity for someone who thrives in a fast-paced and dynamic organisation. As a key member of the Retail Fitness team, you will be increasing Dealership efficiency, workshop performance and enhancing customer relationships.

Your Responsibilities

• Conduct comprehensive assessments of dealer workshops to identify gaps and areas for improvement.
• Develop and implement action plans based on Ford's Playbook to enhance workshop productivity and efficiency.
• Focus on key areas such as booking processes, warranty efficiency, express service implementation, and overall workshop productivity.
• Utilise MSX's reporting tools to track and report on KPIs, providing monthly updates.
• Deliver tailored training plans to dealers to ensure sustained improvements.
• Collaborate with Ford UK and other stakeholders to align on strategies and next steps.
• Escalate non-compliant dealers to Ford stakeholders as necessary.

Key Performance Indicators (KPIs)

• Workshop Productivity
• Key2Key Time
• Fix it Right First Time (OneCX metric)
• Working Days Booking Lead Time
• Booking Lead Time (Mystery Call)

Qualifications

We’re looking for experienced automotive aftersales professionals who can demonstrate the ability to drive change. To be successful in the role, the Senior Aftersales Consultant must have:

• Minimum of 3 years’ experience in the automotive trade as a service manager (essential).
• 2 years’ experience as an area manager or aftersales development manager (advantageous).
• Strong knowledge of automotive service processes and industry standards.
• Proven experience in implementing and coordinating new processes.
• Experience working directly with OEMs, NSCs, and importers is an advantage.
• Proficiency in interpreting service key figures and deriving actionable measures.
• Excellent negotiation skills at the dealer management level.
• Strong IT skills, particularly with the MS Office package.
• Exceptional verbal and written communication skills.
• High customer orientation, empathy, and solution-oriented mindset.
• Analytical and methodical approach to work.
• Hands-on approach with strong practical relevance and persuasiveness.
• Team player with good assertiveness.
• Willingness to learn new methods and apply them with enthusiasm.
• High willingness to travel extensively.

Additional Information

Working pattern and location:

• Full time (Monday – Friday)
• National Roles Available
• Travel to Dealer locations for up to 80% of working week (fully expensed and vehicle provided for travel)
• Will be required to attend monthly meetings at clients HQ in Dunton Essex.

What We Can Offer You

• Competitive Salary with performance related bonus.
• Company Car
• Company Laptop & Mobile Phone
• Other company benefits include:
• 25 days annual leave,
• Company contributory pension plan,
• Cash back health care scheme,
• Life assurance,
• Car salary exchange scheme.
• Potential to progress within the company, with global opportunities updated regularly.

About MSX

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Warranty & Technical
• Parts & Service
• Channel Management
• Customer Engagement
• Fleet & Mobility

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

Information Services