Aftersales Consultant

WATCHES OF SWITZERLAND; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen im Luxus-Einzelhandel sucht einen engagierten Aftersales Consultant, der leidenschaftlich für exzellenten Kundenservice steht. In dieser Rolle sind Sie verantwortlich für die Bearbeitung von Reparaturen und die Unterstützung unserer Kunden bei ihren Servicegarantien. Sie arbeiten eng mit internen und externen Werkstätten zusammen, um sicherzustellen, dass alle Aufträge schnell und effizient bearbeitet werden. Wenn Sie eine positive Einstellung, hervorragende Kommunikationsfähigkeiten und eine Leidenschaft für Luxusprodukte mitbringen, ist dies die perfekte Gelegenheit für Sie, in einem dynamischen Team zu wachsen und zu gedeihen.

Benefits

Urlaubsankaufsprogramm

24/7 Mitarbeiterhilfeprogramm

Virtueller GP-Service 24/7

Aktien-Sparprogramm

Geburtstagsfreizeit

Kostenlose Wellness-Tools

Großzügiges Rabattsystem

Erhöhte Mutterschaftsvergütung

Qualifications

• Exzellente Kommunikationsfähigkeiten und positive Einstellung.
• Flexibel und anpassungsfähig, mit einem hohen Maß an Motivation.

Responsibilities

• Sicherstellen eines hervorragenden Kundenservices in der Aftersales-Abteilung.
• Bearbeitung von Reparaturen und Unterstützung bei Servicegarantien.

Skills

Kommunikationsfähigkeiten

Flexibilität

IT-Kenntnisse

Hand-Augen-Koordination

Manuelle Geschicklichkeit

Job description

Job Description

Do you see yourself growing and developing your career in luxury retail?

Can you build close relationships with clients?

Are you able to multitask and prioritise effectively?

Can you see yourself representing our brand with confidence and knowledge?

Our Showroom Aftersales Consultants are passionate about what they do! A team player with a keen eye for detail, you will act as a guarantor of excellent service, ensuring our clients receive an exceptional experience in our Aftersales Department. You will handle repairs, order the required parts, and assist clients in understanding their service warranties. You will work closely with internal and external workshops to ensure aftercare orders are completed promptly and to the expected service levels.

About You

• Excellent communication skills
• A professional, positive approach
• Flexible and adaptable to change
• Motivated, proactive, and dedicated
• Excellent interpersonal skills
• IT literate
• Excellent hand/eye coordination
• Good manual dexterity

About Rolex

"Rolex should be seen as the one and only - the best," declared Hans Wilsdorf, the German-born British founder of Rolex, in 1914. His dream came true. The history of Rolex is inextricably linked to Swiss watchmaking. As a pioneer in wristwatch development, the brand has registered over 500 patents and is known for its innovations and pursuit of excellence.

About Us

Founded in 1924, our world revolves around horological obsession. We prioritize luxury and our clients' needs, offering a range of prestigious brands including Patek Philippe, Breitling, Jaeger-LeCoultre, IWC, Omega, Blancpain, Chanel, and more. The Watches of Switzerland Group employs nearly 3,000 people across the UK, Europe, and the US, with over 190 showrooms and seven e-commerce websites. We thrive on strong partnerships, innovative marketing, and cutting-edge technology to deliver a modern luxury experience. Our highly trained, motivated team members are committed to providing exceptional client service and building inclusive teams.

Our clients appreciate our expertise, approachability, and memorable interactions. We aim to make every client experience extraordinary.

Some of our benefits include:

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

We celebrate diversity and are committed to an inclusive environment. Applications are reviewed anonymously, focusing on your qualifications, skills, and experience.

Discover more about our roles, culture, and team on our LinkedIn page: Watches of Switzerland Group PLC.