Aftersales Advisor

Retail Renault Group UK Ltd.; Romford; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

33 days' annual leave including Bank H

Pension scheme with life assurance

Staff discounts on vehicles, parts,

Company loan car scheme

Share Incentive Scheme

Cycle to Work scheme

Discounted gym membership

Job summary

Retail Renault Group UK Ltd. seeks an Aftersales Advisor (Service & Parts) at Renault Romford, Harold Wood (RM3). The role blends Service and Parts advisory work to deliver a seamless customer experience in a franchised dealership.

Typical duties include welcoming customers, booking work, updating progress, and handling parts inquiries with a strong focus on accuracy and customer service. A UK driving licence is essential.

Qualifications

• Experience in Service Advisor, Parts Advisor or Aftersales roles within an automotive dealership.
• Strong communication skills and ability to handle administration accurately.
• Familiarity with dealer management systems (CDK Drive, Kerridge, ADP Autoline, Keyloop) is beneficial.
• Full UK driving license (manual and automatic) essential.

Responsibilities

• Welcome customers and provide first point of contact for service and parts.
• Book vehicles into workshop and assist through servicing/repair process.
• Provide updates on work in progress and arrange collection appointments.
• Coordinate with technicians and service colleagues for efficient turnaround.
• Assist with parts enquiries, quotations, invoicing and orders.

Skills

Customer service

Organisation

Teamwork

Communication

Administrative tasks

Tools

CDK Drive

Kerridge

ADP Autoline

Keyloop

Job description

Aftersales Advisor (Service & Parts)

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.

Renault Romford, Harold Wood (RM3)

£34,750 pa basic salary + OTE £41,700 pa + Car

45 hours per week

Join Our Aftersales Team at Renault Romford

Renault Retail Group is looking for an Aftersales Advisor (Service & Parts) to join our Aftersales operation at Renault Romford, located on the Southend Arterial Road in Harold Wood (RM3).

This is a varied role within our Service and Parts departments, supporting customers both face-to-face and over the telephone. Unlike traditional Aftersales positions, you'll work across both Service Advisory and Parts Advisory activities, helping provide a seamless experience for customers while supporting the wider Aftersales team wherever resource is most needed.

This role would suit someone who enjoys customer interaction, has strong organisational skills, and is looking to build a broad understanding of dealership aftersales operations.

What You'll Do

• Welcome Service and Parts customers and provide a professional first point of contact
• Book vehicles into the workshop and support customers throughout the servicing and repair process
• Provide updates on work in progress and arrange vehicle collection appointments
• Liaise with Technicians, Workshop Control, Parts and Service colleagues to support efficient vehicle turnaround
• Assist with parts enquiries, quotations, invoicing and customer orders
• Support goods-in processes, checking deliveries against invoices and delivery notes where required
• Prepare service documentation, invoices and customer paperwork accurately
• Manage customer communications by telephone, email and in person
• Support courtesy vehicle administration and related customer requirements
• Use dealer management and manufacturer systems to maintain accurate records and customer information
• Arrange follow-up contact and future service appointments where appropriate

What We're Looking For

• We're keen to hear from candidates with previous experience in a Service Advisor, Parts Advisor, Aftersales Advisor, Dealership Reception, or similar customer-facing automotive role.
• You should be comfortable communicating with customers, handling administration accurately, prioritising multiple tasks, and working collaboratively with colleagues across both Service and Parts functions.
• Experience within a franchised motor dealership would be advantageous, although we would also welcome applications from candidates with strong customer service experience who are keen to develop within automotive retail.
• Familiarity with CDK Drive, Kerridge, ADP Autoline, Keyloop, or similar dealer management systems would be beneficial.
• A full UK driving licence (manual and automatic vehicles) is essential for this role.

Hours & Pay

Monday to Friday, 8:00am–6:00pm with a 1-hour lunch break.

This role also participates in a 1-in-3 Saturday rota, working 8:30am–12:30pm. Saturday hours are paid separately at time-and-a-half.

Basic salary is £34,750 pa. This role has a bonus potential enabling an OTE of £41,700 pa. The bonus criteria are linked to a combination of Service and Parts departmental performance measures. An ECOS Company Car is part of the package too.

Company Benefits

• 33 days' annual leave including Bank Holidays (option to buy or sell additional days)
• Pension scheme with life assurance
• Staff discounts on vehicles, parts, servicing, and accessories
• Access to our company loan car scheme
• Share Incentive Scheme
• Mortgage and pension advice seminars
• Excellent manufacturer training and clear career development opportunities
• Cycle to Work scheme, including e-bikes
• Discounted gym membership
• Enhanced Maternity and Paternity policies
• Eye test voucher scheme