Aftersales Advisor (Service & Parts), Romford

Renault UK; Romford; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Annual leave

Pension

Staff discounts

Car loan scheme

Share scheme

Training opportunities

Cycle to Work

Gym membership

Maternity/Paternity policies

Eye test voucher

Job summary

Renault Romford is seeking an Aftersales Advisor to join the team, working across Service and Parts to deliver a seamless customer experience.

In this role you will greet customers, book vehicles in, provide progress updates and liaise with technicians and staff to ensure timely turnaround. UK driving licence is essential and a strong customer service mindset is valued.

Qualifications

• Experience in Service Advisor, Parts Advisor or Aftersales role.
• Strong customer-facing and administration skills.
• Familiar with dealer management systems (CDK Drive, Kerridge, ADP Autoline or Keyloop).

Responsibilities

• Welcome customers and be the first point of contact.
• Book vehicles into the workshop and support servicing/repairs.
• Provide work updates and arrange collection appointments.
• Liaise with technicians and parts/service staff to aid turnaround.
• Assist with parts inquiries, quotations, invoicing and orders.
• Support goods-in processes and check deliveries against invoices.
• Prepare service documents, invoices and paperwork accurately.
• Manage customer communications by phone, email and in person.
• Support courtesy vehicle administration and related needs.
• Maintain records in dealer systems and plan future service appointments.

Skills

Driving licence

Customer service

Administrative skills

CDK Drive familiarity

Kerridge familiarity

ADP Autoline familiarity

Keyloop familiarity

Tools

CDK Drive

Kerridge

ADP Autoline

Keyloop

Job description

Aftersales Advisor (Service & Parts)
Renault Romford, Harold Wood (RM3)
£34,750 pa basic salary + OTE £41,700 pa + Car
45 hours per week

Join Our Aftersales Team at Renault Romford

Renault Retail Group is looking for an Aftersales Advisor (Service & Parts) to join our Aftersales operation at Renault Romford, located on the Southend Arterial Road in Harold Wood (RM3).

This is a varied role within our Service and Parts departments, supporting customers both face-to-face and over the telephone. Unlike traditional Aftersales positions, you'll work across both Service Advisory and Parts Advisory activities, helping provide a seamless experience for customers while supporting the wider Aftersales team wherever resource is most needed.

This role would suit someone who enjoys customer interaction, has strong organisational skills, and is looking to build a broad understanding of dealership aftersales operations.

What You'll Do

• Welcome Service and Parts customers and provide a professional first point of contact
• Book vehicles into the workshop and support customers throughout the servicing and repair process
• Provide updates on work in progress and arrange vehicle collection appointments
• Liaise with Technicians, Workshop Control, Parts and Service colleagues to support efficient vehicle turnaround
• Assist with parts enquiries, quotations, invoicing and customer orders
• Support goods-in processes, checking deliveries against invoices and delivery notes where required
• Prepare service documentation, invoices and customer paperwork accurately
• Manage customer communications by telephone, email and in person
• Support courtesy vehicle administration and related customer requirements
• Use dealer management and manufacturer systems to maintain accurate records and customer information
• Arrange follow-up contact and future service appointments where appropriate

What We're Looking For

We're keen to hear from candidates with previous experience in a Service Advisor, Parts Advisor, Aftersales Advisor, Dealership Reception, or similar customer-facing automotive role.

You should be comfortable communicating with customers, handling administration accurately, prioritising multiple tasks, and working collaboratively with colleagues across both Service and Parts functions.

Experience within a franchised motor dealership would be advantageous, although we would also welcome applications from candidates with strong customer service experience who are keen to develop within automotive retail.

Familiarity with CDK Drive, Kerridge, ADP Autoline, Keyloop, or similar dealer management systems would be beneficial.

Driving Licence Requirement:

A full UK driving licence (manual and automatic vehicles) is essential for this role.

Hours & Pay

Monday to Friday, 8:00am-6:00pm with a 1-hour lunch break.

This role also participates in a 1-in-3 Saturday rota, working 8:30am-12:30pm. Saturday hours are paid at time-and-a-half.

Basic salary is £34,750 pa. This role has a bonus potential enabling an OTE of £41,700 pa. The bonus criteria are linked to a combination of Service and Parts departmental performance measures.

Company Benefits

• 33 days' annual leave including Bank Holidays (option to buy or sell additional days)
• Pension scheme with life assurance
• Staff discounts on vehicles, parts, servicing, and accessories
• Access to our company loan car scheme
• Share Incentive Scheme
• Mortgage and pension advice seminars
• Excellent manufacturer training and clear career development opportunities
• Cycle to Work scheme, including e-bikes
• Discounted gym membership
• Enhanced Maternity and Paternity policies
• Eye test voucher scheme

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