Senior Service Advisor

Retail Renault Group UK Ltd.; Romford; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Car scheme

Family car scheme

Pension and life assurance

Staff discounts

Job summary

Renault Romford is seeking a Senior Service Advisor to join our Aftersales team in Harold Wood (RM3). You will support workshop coordination, customer service, and senior-level operations to maintain high satisfaction and efficiency.

The role involves managing customer expectations, guiding technicians, and ensuring compliance with manufacturer standards. A competitive salary with bonus potential and company benefits are offered.

Qualifications

• This role requires current or recent experience as a Senior Service Advisor or equivalent in a franchised automotive dealership.

Responsibilities

• Welcome customers and guide them through servicing and repair processes.
• Book vehicles into the workshop and record customer requirements accurately.
• Provide estimates, explain work and obtain authorisation for additional repairs.
• Liaise with Technicians, Workshop Control and Parts to support operations.
• Keep customers informed of progress throughout the day.
• Arrange courtesy vehicles and customer collection appointments.
• Prepare invoices and explain completed work clearly.
• Process warranty repairs per manufacturer standards.
• Support Service Advisor colleagues and assist with workshop activities.

Skills

Customer service

Workshop coordination

Senior-level support

Team communication

Tools

CDK Drive

Kerridge

ADP Autoline

Keyloop

Job description

Senior Service Advisor

Renault Romford (RM3)

£36,750 pa basic salary, OTE £44,100 pa + car

Join Our Aftersales Team at Renault Romford

Renault Retail Group is looking for an experienced Senior Service Advisor to join our Aftersales operation at Renault Romford, located on the Southend Arterial Road in Harold Wood (RM3).

This is a key position within our Service department, combining customer service, workshop coordination, and senior-level support responsibilities. Working alongside the Aftersales Manager, you'll help maintain high standards of customer satisfaction, operational efficiency, and manufacturer compliance across the Service operation.

In addition to the core Service Advisor responsibilities, you'll provide day-to-day support to colleagues, assist with workshop control activities, support departmental processes, and act as a senior point of contact when required.

Renault Romford is a busy Renault and Dacia retailer with an established customer base, strong workshop throughput, and a dedicated Aftersales team committed to delivering excellent customer service.

What You’ll Do

• Welcome customers and guide them through the vehicle servicing and repair process
• Book vehicles into the workshop and accurately record customer requirements
• Provide estimates, explain work requirements, and obtain authorisation for additional repairs where required
• Liaise with Technicians, Workshop Control, and Parts colleagues to support efficient workshop operations
• Keep customers informed of vehicle progress throughout the day
• Arrange courtesy vehicles and customer collection appointments
• Prepare invoices and explain completed work to customers clearly and professionally
• Process warranty repairs in accordance with manufacturer standards and procedures
• Provide guidance and support to Service Advisor colleagues when required
• Assist with workshop control activities and departmental administration
• Support customer satisfaction initiatives and manufacturer performance objectives
• Deputise for the Aftersales Manager when required

What We’re Looking For

We’re keen to hear from candidates with current or recent experience as a Senior Service Advisor, Assistant Service Manager, or highly experienced Service Advisor within a franchised automotive dealership environment.

You should be comfortable managing customer expectations, supporting workshop operations, and balancing commercial performance with excellent customer service.

Strong organisational skills, attention to detail, and the ability to communicate effectively with customers, Technicians, and colleagues are essential.

Experience using CDK Drive, Kerridge, ADP Autoline, Keyloop, or similar dealer management systems would be advantageous.

Driving Licence Requirement

A full UK driving licence (manual and automatic vehicles) is essential for this role, as occasional movement of customer and courtesy vehicles may be required.

Hours & Pay

Monday to Friday, 8:00am-6:00pm with a 1-hour lunch break.

This role also participates in an alternate (1-in-2) Saturday morning rota, working 8:30am-12:30pm.

Basic salary is £36,750 pa, with OTE of £44,100 pa that is achievable and regularly reached.

Our bonus structure rewards a combination of departmental performance measures including turnover, manufacturer performance standards, and customer satisfaction outcomes. In addition, individual commission opportunities are available through selected Aftersales product sales.

Company Benefits

• Access to a tax-efficient new car scheme (ECOS/ECOP)
  • High-spec insured vehicles available from competitive monthly rates
  • Vehicles replaced annually
• Family Car Scheme
  • Available for close family members
  • Eligibility applies after probation for the first vehicle, with a second vehicle available after 12 months' service
  • Vehicles replaced annually
• Car insurance included on both schemes
• 33 days' annual leave including Bank Holidays (option to buy or sell additional days)
• Pension scheme with life assurance
• Staff discounts on vehicles, parts, servicing, and accessories
• Share Incentive Scheme
• Mortgage and pension advice seminars
• Excellent manufacturer training and clear career development opportunities
• Cycle to Work scheme, including e-bikes
• Discounted gym membership
• Enhanced Maternity and Paternity policies
• Eye test voucher scheme