Aftermarket Service Engineering Manager - EV Fleet

Vickerstock; Ballymena; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Discretionary bonus

Life Assurance

Mon-Fri working pattern

Above statutory holiday entitlement

Job summary

Vickerstock are partnering with a leading UK bus manufacturer to recruit an Aftermarket Service Engineering Manager to join their expanding Aftermarket Division.

In this role you will lead a four-person team, drive proactive rework campaigns, and coordinate cross-functional teams to deliver high-quality, cost-effective service solutions while maintaining strong customer relationships and adherence to ISO 9001 standards.

Qualifications

• Experience leading a team and developing personnel.
• Ability to translate technical engineering documentation into practical field solutions.
• Strong cross-functional collaboration across engineering, service, procurement, and quality.
• Knowledge of ISO 9001 quality standards and continuous improvement.

Responsibilities

• Lead and coordinate proactive vehicle rework and retrofit campaigns.
• Assess campaign scope, risk, cost, resources and timescales.
• Translate technical engineering documentation into practical field implementation.
• Lead, support and develop a team of four.
• Coordinate Service Engineers, contractors and third-party partners.
• Work cross-functionally with Engineering, Procurement, Supply Chain, Quality and 3rd Party Partners
• Manage campaign budgets, materials, stock and subcontractor costs.
• Monitor campaign progress and drive activity through to completion.
• Maintain strong customer relationships and provide clear, timely communication.
• Ensure work is delivered in line with ISO 9001 requirements and quality standards.
• Identify recurring engineering and manufacturing issues and support continuous improvement.
• Provide regular progress updates to senior management

Skills

People management

Customer-facing

Planning & organisation

Commercial awareness

Solution-focused

Job description

Vickerstock are partnering with a leading UK bus manufacturer to recruit an Aftermarket Service Engineering Manager to join their expanding Aftermarket Division.

In this role you will lead a four-person team, drive proactive rework campaigns, and coordinate cross-functional teams to deliver high-quality, cost-effective service solutions while maintaining strong customer relationships and adherence to ISO 9001 standards.