Aftermarket Service Engineering Manager

Vickerstock; Ballymena; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Discretionary bonus

Life Assurance

Mon-Fri working pattern

Above statutory holiday entitlement

Job summary

Vickerstock are partnering with a leading UK bus manufacturer to recruit an Aftermarket Service Engineering Manager to join their expanding Aftermarket Division.

In this role you will lead a four-person team, drive proactive rework campaigns, and coordinate cross-functional teams to deliver high-quality, cost-effective service solutions while maintaining strong customer relationships and adherence to ISO 9001 standards.

Qualifications

• Experience leading a team and developing personnel.
• Ability to translate technical engineering documentation into practical field solutions.
• Strong cross-functional collaboration across engineering, service, procurement, and quality.
• Knowledge of ISO 9001 quality standards and continuous improvement.

Responsibilities

• Lead and coordinate proactive vehicle rework and retrofit campaigns.
• Assess campaign scope, risk, cost, resources and timescales.
• Translate technical engineering documentation into practical field implementation.
• Lead, support and develop a team of four.
• Coordinate Service Engineers, contractors and third-party partners.
• Work cross-functionally with Engineering, Procurement, Supply Chain, Quality and 3rd Party Partners
• Manage campaign budgets, materials, stock and subcontractor costs.
• Monitor campaign progress and drive activity through to completion.
• Maintain strong customer relationships and provide clear, timely communication.
• Ensure work is delivered in line with ISO 9001 requirements and quality standards.
• Identify recurring engineering and manufacturing issues and support continuous improvement.
• Provide regular progress updates to senior management

Skills

People management

Customer-facing

Planning & organisation

Commercial awareness

Solution-focused

Job description

Vickerstock are working in partnership with, a leading UK bus manufacturer, to recruit an Aftermarket Service Engineering Manager to join their growing Aftermarket Division.

Our client, is at the forefront of the transition to zero-emission public transport, developing and manufacturing electric and hydrogen-powered vehicles as part of a greener future for public transport.

What we have to offer:

• Salary £45-55,000
• Discretionary bonus
• Monday to Friday working pattern
• Above stat holiday entitlement
• Life Assurance

Your Day to Day:

As Aftermarket Service Engineering Manager, you will lead and coordinate all proactive rework activities across customer vehicle fleets, ensuring campaigns are delivered efficiently, cost-effectively and to the highest quality standards.

This is a highly visible, customer-facing role, acting as the key link between Customers, Engineering, Service, Procurement, Supply Chain, Quality and third-party partners.

Rework activity can range from safety-critical and functional issues through to quality improvements and lower-priority enhancements. You will assess requirements, develop delivery plans, manage resources and ensure vehicles are returned to customers as quickly and efficiently as possible.

You will lead and develop a team of four, creating a positive, respectful and accountable environment while maintaining high standards of performance and quality.

Key Responsibilities

• Lead and coordinate proactive vehicle rework and retrofit campaigns.
• Assess campaign scope, risk, cost, resources and timescales.
• Translate technical engineering documentation into practical field implementation.
• Lead, support and develop a team of four.
• Coordinate Service Engineers, contractors and third-party partners.
• Work cross-functionally with Engineering, Procurement, Supply Chain, Quality and 3rd Party Partners
• Manage campaign budgets, materials, stock and subcontractor costs.
• Monitor campaign progress and drive activity through to completion.
• Maintain strong customer relationships and provide clear, timely communication.
• Ensure work is delivered in line with ISO 9001 requirements and quality standards.
• Identify recurring engineering and manufacturing issues and support continuous improvement.
• Provide regular progress updates to senior management

Does this sound like you?

We are looking for an experienced engineering or service professional with strong people-management and customer-facing experience.

You will be someone who:

• Understands technical engineering documentation and can turn it into practical solutions.
• Has experience managing, developing and motivating a team.
• Is confident dealing directly with customers and managing expectations.
• Has strong planning, organisational and commercial awareness.
• Works effectively across multiple functions and with third-party partners.
• Takes a proactive, solution-focused approach to problems.
• Is resilient and comfortable operating in a demanding, highly visible environment.
• Understands the importance of quality, traceability and ISO 9001.
• Can balance safety, quality, cost, customer requirements and operational priorities.

This is an opportunity to join a business playing a significant role in the transition towards zero-emission transport.

The Aftermarket function is critical to ensuring vehicles remain safe, reliable and operational throughout their time with customers.

As Aftermarket Service Engineering Manager, you will be front and centre with customers, making a tangible difference to vehicle availability and customer satisfaction.

If you are an experienced engineering or service professional who enjoys leading people, solving problems and making things happen, this is an excellent opportunity with a leading business at an exciting stage of its development.