After Sales Support Coordinator

KPI Recruiting; Nantwich; On-site; GBP 25,000 - 28,000; Full time

Job summary

KPI Recruiting seeks an After Sales Coordinator in Nantwich. A full-time, permanent position in a busy service environment offering opportunities to manage customer enquiries from initial contact through to completion.

You will coordinate service and repair work, liaise with engineers and internal teams, and ensure timely updates and accurate records across CRM and service management systems. Prior experience in aftersales is desired.

Qualifications

• Experience in a service, aftersales, or coordination role.
• Strong organisational skills with ability to manage multiple jobs and priorities.
• Excellent customer service and communication skills.

Responsibilities

• Coordinate service, repair and aftersales enquiries from customers.
• Schedule and coordinate service visits, repairs and maintenance work.
• Liaise with engineers and internal teams to progress jobs efficiently.
• Update customers with regular progress updates throughout the service process.
• Monitor outstanding jobs and ensure completion within timescales.
• Process service-related paperwork and documentation.
• Maintain accurate CRM and service management data.
• Support with warranty and aftersales administration as needed.

Skills

Service coordination

Scheduling

Customer service

Multitasking

CRM

Tools

CRM systems

MS Office

Job description

After Sales Coordinator

Location: Nantwich

Job Type: Full Time | Permanent

Salary: £25,000 - £28,000 DOE

Are you experienced in a service or aftersales environment and looking for your next opportunity? Our client is looking for a proactive and organised After Sales Coordinator to join their growing team in Nantwich.

This is a fantastic opportunity for someone with experience in service administration, aftersales support, service coordination or scheduling, who enjoys working in a fast-paced environment and is confident managing customers, service requirements and internal teams.

The Role

As an After Sales Coordinator, you'll play a key role in supporting the service and aftersales operation, ensuring customer requirements are managed efficiently from initial enquiry through to completion.

Your responsibilities will include:

• Coordinating service, repair and aftersales enquiries from customers.
• Scheduling and coordinating service visits, repairs and maintenance work.
• Liaising with engineers, technicians and internal teams to ensure jobs are progressed efficiently.
• Managing customer queries and providing regular updates throughout the service and repair process.
• Monitoring outstanding jobs and following up to ensure work is completed within agreed timescales.
• Processing service-related paperwork, orders and documentation.
• Updating CRM, service management and internal systems with accurate job and customer information.
• Supporting with warranty, repairs and aftersales administration where required.
• Maintaining accurate customer and service records.
• Working closely with sales, service and other internal departments to ensure a smooth customer journey.
• Supporting the wider team with general service administration, reporting and coordination duties.

What We’re Looking For

We're looking for someone who has a service or aftersales background, is highly organised and enjoys coordinating customers, jobs and internal teams.

Ideally, you’ll have:

• Previous experience within a service, aftersales, service administration or coordination role.
• Experience of coordinating engineers, technicians, service visits or repair work would be advantageous.
• Strong customer service and communication skills, with a professional and approachable manner.
• Excellent organisational skills, with the ability to manage multiple jobs and priorities.
• Good IT skills, including Microsoft Office; experience using CRM, service management or job management systems would be beneficial.
• A proactive approach to resolving issues and keeping customers informed.
• The ability to work accurately and efficiently in a busy service environment.
• A genuine interest in developing a long-term career within a service and aftersales function.

This is an excellent opportunity to join a growing company where you’ll play an important role within the service and aftersales team, with the opportunity to develop your skills and progress your career.