After Sales Coordinator: Customer Care & Scheduling

Kpi-Recruiting-Ltd; Nantwich; On-site; GBP 25,000 - 28,000; Full time

Job summary

INDCOM is seeking an After Sales Coordinator in Nantwich to support customers and manage after-sales activities. The role focuses on coordinating service schedules, handling enquiries, and maintaining accurate records to ensure a seamless customer experience.

Ideal candidates will have customer service or office administration background, strong communication skills, and solid IT/computer skills. The position offers a full-time, permanent career path with potential progression in a growing

Qualifications

• Experience in a customer service, administration or office-based role.
• Excellent communication skills with a professional and approachable manner.
• Good IT skills, including Microsoft Office. Experience using CRM or database systems would be beneficial but isn’t essential.
• Strong organisational skills with the ability to manage multiple tasks.
• A proactive attitude and willingness to learn and develop.

Responsibilities

• Responding to customer enquiries via phone and email in a professional and timely manner.
• Coordinating appointments and managing service schedules.
• Processing customer requests and updating internal systems with accurate information.
• Providing regular updates to customers throughout the after-sales process.
• Maintaining customer records and ensuring all documentation is kept up to date.
• Working closely with colleagues across different departments to ensure an excellent customer experience.
• Supporting the wider team with general administration and reporting duties.

Skills

Customer service

Organisation

Communication

Problem solving

Tools

Microsoft Office

CRM systems

Job description

INDCOM is seeking an After Sales Coordinator in Nantwich to support customers and manage after-sales activities. The role focuses on coordinating service schedules, handling enquiries, and maintaining accurate records to ensure a seamless customer experience.

Ideal candidates will have customer service or office administration background, strong communication skills, and solid IT/computer skills. The position offers a full-time, permanent career path with potential progression in a growing