After-Sales Service Quality Coordinator

Trunk Logistics; Grays; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a dedicated After-sales Customer Service Assistant to enhance customer relationships post-service. This role is pivotal in addressing customer feedback, managing complaints, and processing insurance claims, ensuring every concern is met with professionalism. The ideal candidate will thrive in a fast-paced environment, showcasing strong communication and problem-solving skills. Join a team that values excellent customer service and offers a supportive work atmosphere, where your contributions directly impact customer satisfaction and service quality.

Benefits

Company Pension

On-site Parking

Qualifications

• Previous experience in a customer-facing role is essential.
• Strong problem-solving and communication skills are required.

Responsibilities

• Serve as the first point of contact for customers needing after-sales support.
• Handle complaints and manage insurance claims effectively.

Skills

Customer Service

Problem Solving

Communication

Organisational Skills

Multitasking

Education

Experience in Customer-Facing Role

Tools

CRM Systems

Job description

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Direct message the job poster from Trunk Logistics

Operations Manager @ Trunk Logistics | Logistics, Operations

The After-sales Customer Service Assistant will be a key member of the After-sales Customer Service Team, responsible for handling customer reviews, damages, complaints, insurance claims, and general customer aftercare. This role is essential in maintaining strong relationships with customers after their removal service, ensuring all concerns and feedback are managed professionally and efficiently.

Trunk is committed to providing excellent customer service beyond the initial removal process. The After-sales Customer Service Assistant will be responsible for addressing customer concerns, responding to online reviews and social media feedback, managing damage reports and insurance claims, and ensuring that all after-sales queries are handled effectively. The role requires strong communication, organisation, and problem-solving skills to support the company’s high service standards.

To succeed in this role, you must be able to multitask in a fast-paced, dynamic environment while maintaining accuracy and professionalism.

• Dedication, reliability, and a proactive approach are essential qualities.

Main Responsibilities

• Serve as the first point of contact for customers requiring after-sales support.
• Handle customer reviews, responding professionally to feedback on various platforms, including social media.
• Manage complaints and damages, ensuring swift resolution and effective communication with customers.
• Process and oversee insurance claims related to removals/fleet vehicles.
• Record and track customer feedback to identify areas for service improvement.
• Maintain accurate documentation and ensure all records are up to date.
• Assist in liaising with senior management regarding customer issues.
• Requirements for the Role
• Previous experience in a customer-facing role.
• Strong problem-solving and communication skills.
• Organised, proactive, and able to multitask effectively.
• Computer literate with experience using CRM systems.
• Ability to work under pressure in a fast-paced environment.

A conscientious and reliable approach to work.

This is an excellent opportunity for someone who thrives in a customer-focused environment and enjoys delivering high-quality aftercare service.

Job Type: Part-time

Expected hours: 12 per week

Company pension

On-site parking

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Transportation, Logistics, Supply Chain and Storage

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