Project Support Officer - Healthy Housing Service (Full-time)

NOTTINGHAM ENERGY PARTNERSHIP; Nottingham; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

24 days annual leave

Public holidays

Hybrid home working

5% employer pension

Job summary

Nottingham Energy Partnership is seeking a Project Support Officer for the Healthy Housing Service. This full-time role (5 days/week) is based at Queens Walk Community Centre, with hybrid working options and a salary of £25,000 to £26,900 (pro rata).

You will join the Energy Projects Team under the Energy Projects Manager and support delivery of housing services to vulnerable households. The ideal candidate will have strong customer service, be able to deliver workshops, advise residents, manage

Qualifications

• Experience in customer service delivery to vulnerable households.
• Experience organising or delivering workshops/presentations.
• Ability to give friendly advice in person or over the phone.
• Understanding of delivering services to time and budget.
• Strong administrative skills and attention to detail.
• Flexible and organised approach.

Responsibilities

• Be the first point of contact for vulnerable householders, organise meetings, and raise awareness of services.
• Provide energy-saving and cost-reduction advice to residents.
• Handle enquiries and referrals and help residents access support.
• Report outcomes and monitor delivery against timelines and budget.
• Assist with workshops, events, and service promotion.

Skills

Customer service

Workshop delivery

Communication

Budget management

Administrative skills

Organisation

Job description

Project Support Officer -

Healthy Housing Service (Full Time)

Post Title: Project Support Officer - Healthy Housing Service (Full-time)

Department: Energy Projects

Salary: £25,000 to £26,900 (pro rata)

Team: Energy Projects Team

Responsible to: Energy Projects Manager

Hours: 1.0 FTE (5 days/week)

Contract: Permanent

Location: Queens Walk Community Centre

Closing Date: Thursday 29th of October 2026 (23:59)

We have an exciting opportunity for a talented individual to join our team and fulfil this role on a full-time basis, working 5 days per week.

Nottingham Energy Partnership is an award-winning charity specialised in tackling fuel poverty and climate change through home-retrofitting. Working for us has great benefits. As well as competitive pay, good leave-entitlement and access to a generous pension scheme, we strive to create an enjoyable, inclusive and progressive work culture where everyone is supported.

In return, we are looking for someone with great customer service skills and a passion for helping people in fuel poverty to get the help they need to make their homes and lives more comfortable, healthy, and affordable.

The ideal candidate:

• Do you want a rewarding position where you can make a positive impact by helping vulnerable people stay warm and healthy in the face of rising energy costs?

• Do you have experience organising or delivering workshops or presentations?

• Can you give people friendly advice in person or on the phone?

• Do you understand what’s required to deliver services on time and to budget?

• Do you have excellent administrative skills?

• Do you have a flexible and organised approach?

If so, we want to hear from you! With flexible working options among an array of benefits, you’ll be supported to grow and thrive in your role.

About the Role:

This is a great opportunity for the right candidate to play a significant role in operational delivery of our charitable services. With a focus on delivery of the Nottingham City Healthy Housing Service, you will work alongside other Project Support Officers to ensure vulnerable householders get easy access to the help they need. As a Project Support Officer, you will be the first point of contact for vulnerable householders - organising meetings to raise awareness of our services, giving advice about the ways people can reduce energy use and living costs, handling enquiries and referrals, helping people access the support they need, finding out and reporting the outcomes.

Good communication skills are a must, alongside a proactive approach to problem solving. Previous experience in a similar role delivering presentations, providing quality administrative and customer service support would be desirable and would make you a valuable contribution to our small, friendly and dedicated team.

Employment Benefits:

As an employee of NEP you will be eligible for our attractive package which includes:

• 24 days annual leave

• Public holidays

• Hybrid home working

• A 5% employer contribution pension (in line with auto-enrolment rules)

• Staff appreciation days, annual team away day and company social events

• Employment assistance package

Closing date: Thursday the 29th of October, 2026 (23:59)

Please note there may be occasions where we close the advert before the closing date and therefore encourage you to apply as soon as possible.

Interviews:

Interviews will be held in the week commencing Monday the 9th of November, 2026.

Nottingham Energy Partnership is committed to promoting equality and diversity to people regardless of age, gender, religion, belief, race, sexuality or disability.

Registered Charity Number: 1091513.