Aesop Assistant Store Manager | Bicester Village | Full Time

AESOP; Oxford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Product discount

Cycle to work

Training program

Store commission

LinkedIn Learning

Headspace access

Job summary

Aesop is seeking an Assistant Store Manager for our signature space at Aesop Bicester Village. Working full-time on-site, you will partner with the Store Manager to lead, develop and motivate the team to deliver exceptional customer experiences and maintain Aesop's impeccable standards.

You will develop transferable people management skills, build external relationships and influence a high-performing team in a busy retail location, including weekend work and on-site operations for a 12-month

Qualifications

• Experience in a people management role within a customer service environment.
• Proven track record of selling skills and driving commercial outcomes.
• History of leading a team and creating an inclusive, psychologically safe work environment.
• Demonstrated empathy to manage interpersonal relationships.
• Open mindset and curiosity to understand others and diverse perspectives.
• Strong communication, problem-solving and merchandising skills.
• Knowledge of skin care and skin care industry (advantageous).

Responsibilities

• Lead and motivate the team to deliver exceptional customer experiences.
• Provide operational and administrative support on-site.
• Partner with Store Manager to develop staff and drive performance.
• Maintain Aesop's standards and ensure weekend coverage.

Skills

People management

Sales skills

Team leadership

Empathy in relationships

Active listening

Communication skills

Merchandising

Skin care knowledge

Microsoft Office

Tools

Microsoft Office

POS systems

Job description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Since 2023, Aesop has been part of the L'Oréal Groupe, the world's #1 beauty company. Founded in 1909 by Eugene Schueller, it is home to 37 global brands including Kiehl's, Lancôme, SkinCeuticals, Nyx, YSL and L'Oréal Paris; and presents wide-ranging opportunities for long-term career growth.

"A business doesn't consist of walls or machines, but people, people, people." - Eugene Schueller

Role purpose

Aesop is delighted to now welcome applications for the Assistant Store Manager position for our signature space at Aesop Bicester Village.

As an Assistant Store Manager, you embody our desire to engage, listen and guide customers to relevant products. You will partner with the Store Manager to lead, develop and motivate the team to deepen the way our products are experienced, creating exceptional and inclusive customer experiences that contribute to our overall commercial success.

Working full-time on-site, including some weekend working, you will be responsible for providing operational, administrative and leadership support within the store whilst maintaining Aesop's impeccable standards. This is a unique opportunity for a willing candidate to develop transferable people management skills, external stakeholder relationships and the ability to influence a team in a high performing location.

What we are looking for

• Experience in a people management role or similar, within a customer service environment


• Proven track record of effective selling skills and ability to drive commercial outcomes


• History of successfully participating in, contributing to and leading a team; creating an inclusive and psychologically safe work environment


• Demonstrated ability to utilise empathy to manage interpersonal relationships


• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives


• Strong communication, problem-solving and merchandising skills


• Working knowledge of skin care and skin care industry (advantageous)


• Knowledge of hair care, body care, fragrance and home categories (advantageous)


• Computer literacy encompassing strong familiarity with Microsoft Office suite

This position is Full Time, 40 hours per week for a fixed term of 12 months and operates an on-site working pattern.

What's on offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through volunteering and matched giving programs.

• Up to 50% product discount


• Cycle to work scheme


• In-house Product and Core skills training


• Competitive commission opportunity based on Store performance


• Suite of options to aid development, including complimentary access to LinkedIn Learning


• Access to employee assistance programmes and complimentary subscription to Headspace mindfulness

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.

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