Aesop Festive Retail Consultant| Bicester Village

Aesop; Oxford; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Comprehensive training sessions

Inclusive workplace culture

Job summary

Aesop is seeking Seasonal Retail Consultants to support our London store teams during the Festive Season 2026. This fixed-term role runs mid November to December 2026 with potential for ongoing employment based on business needs.

Requirements include full availability during peak hours, including weekends and late nights, and a passion for retail. You will engage customers, guide them to suitable products, and deliver an exceptional, inclusive shopping experience that supports our commercial

Qualifications

• Experience in a customer service role or environment.
• Ability to communicate warmly and sincerely.
• Passion for delivering exceptional service.
• Detail-oriented with multitasking ability.
• Interest in learning product knowledge.

Responsibilities

• Welcome and assist customers in-store, guiding product selections.
• Deliver an inclusive, high-quality customer experience.
• Engage with customers to understand needs and build rapport.

Skills

Customer service

Communication

Attention to detail

Product knowledge

Flexible availability

Job description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.
Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.
We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
Since 2023, Aesop has been part of the L'Oréal Groupe, the world’s #1 beauty company. Founded in 1909 by Eugene Schueller, it is home to 37 global brands including Kiehl’s, Lancôme, SkinCeuticals, Nyx, YSL and L'Oréal Paris; and presents wide-ranging opportunities for long‑term career growth.
“A business doesn’t consist of walls or machines, but people, people, people”. – Eugene Schueller

Role purpose

Our busiest time of year is approaching, and we are seeking new Seasonal Retail Consultants to support across our incredible London store teams for the Festive Season 2026.

We are seeking both Part Time and Full Time roles for a fixed term period between mid November and December 2026 with an opportunity to secure ongoing employment, based on the business needs. We are seeking flexible candidates with a passion for retail who have full availability across this time, including late-night and weekend trading hours. These roles operate on an on‑site working pattern.

As an Aesop Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

What’s on offer

• Comprehensive training sessions, to equip you with all you need to know to succeed in store
• A kind and considered workplace culture

What we are looking for

• Experience operating within a customer service role or environment
• The ability to communicate with warmth, curiosity and sincerity
• Passion for providing exceptional customer service
• Attention to detail and ability to multitask
• An interest to learn product knowledge
• Full availability required across peak trade period

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.