Aerospace Customer & Operations Leader

Moyola Precision Engineering; Castledawson; On-site; GBP 45,000 - 70,000; Full time

Job summary

Moyola Precision Engineering, based in Castledawson, is seeking a Customer & Operational Support Manager to lead day-to-day customer support and end-to-end fulfilment activities. This onsite role coordinates demand, purchasing, kitting, WIP, and dispatch, while driving continuous improvement across commercial, operations, quality and engineering functions.

The successful candidate will manage supplier performance, develop KPI dashboards, and build a high-performing team focused on accuracy,

Qualifications

• Experience in supply chain, purchasing, fulfilment, or operational support.
• Strong ERP/MRP capability covering purchasing, job creation, WIP and inventory.
• Proven customer and supplier management, negotiation and performance improvement experience.
• Strong commercial, analytical and problem-solving skills.
• Experience leading teams and coordinating across multiple functions.
• Proven ability to improve processes, material flow, accuracy and delivery performance.
• Good understanding of manufacturing and supply chain principles.
• Aerospace, precision engineering or other regulated manufacturing experience.
• Knowledge of aerospace quality and traceability requirements.
• Continuous improvement experience.
• Export documentation and international logistics experience.
• Experience supporting business growth and increased production rates.

Responsibilities

• Oversee day-to-day customer support activities and ensure timely responses to inquiries and service requests.
• End-to-end coordination from customer demand through job creation, purchasing, kitting, WIP, finished goods and dispatch.
• Lead and develop the team supporting purchasing, supplier management, stores, kitting, WIP, finished goods and logistics.
• Develop KPIs, dashboards and visual management; drive continuous improvement initiatives.
• Manage supplier performance across delivery, quality, cost, responsiveness and capacity.

Skills

Supply chain

ERP/MRP

Customer management

Negotiation

Leadership

Process improvement

Manufacturing knowledge

Aerospace/regulations

Export documentation

Continuous improvement

Production planning

Tools

ERP/MRP systems

Job description

Moyola Precision Engineering, based in Castledawson, is seeking a Customer & Operational Support Manager to lead day-to-day customer support and end-to-end fulfilment activities. This onsite role coordinates demand, purchasing, kitting, WIP, and dispatch, while driving continuous improvement across commercial, operations, quality and engineering functions.

The successful candidate will manage supplier performance, develop KPI dashboards, and build a high-performing team focused on accuracy,