Advice Worker

VONNE (Voluntary Organisations' Network North East); Sunderland; On-site; GBP 28,000 - 32,000; Full time

Job summary

FISCUS is seeking an experienced Advice Worker to join our team in Sunderland. You will deliver welfare benefits and debt advice to people face-to-face and by telephone, helping navigate crisis and fuel poverty services.

You will work from the FISCUS Coop Centre and community foodbanks across the city, driving outreach, maintaining records, and supporting a team of colleagues dedicated to improving local lives. A driving licence and access to a car are essential.

Qualifications

• Welfare benefits and debt advice experience required.
• Face-to-face and telephone advice delivery.
• Driving licence and access to a car essential.

Responsibilities

• Deliver welfare benefits and debt advice to clients.
• Provide advice via face-to-face appointments and telephone calls.
• Support outreach from FISCUS Coop Centre and community foodbanks.

Skills

Welfare benefits advice

Debt advice

Driving licence

Job description

Contract Type: Permanent

Role Type: Employment

Hours: Full or Part time

Application deadline: Sunday, October 4, 2026 - 23:59

Based: Sunderland

Salary: £28,000 to 32,000 Per Annum

Salary Type: Salary Scale

Location: Tyne and Wear

Role description: Officer

FISCUS is looking for an experienced Advice Worker to join our team.

We are seeking a team player who is able to deliver high-quality welfare benefits advice and debt advice through face-to-face appointments and telephone advice. FISCUS was established in 2005 and we support 3000+ people every year via a range of advice, fuel poverty and crisis services.

You will join our team of committed Advice Workers and charity staff who provide fantastic support to local people facing a range of issues and barriers. If you are a highly motivated and experienced Welfare Benefits Advisor (Debt Advice would be a great advantage but we can provide training), we would love to hear from you.

You will be part of a team that provides advice from FISCUS Coop Centre and from 10 community foodbanks across the City of Sunderland and therefore a driving licence and access to a car is essential.

Contract Type: Permanent

Hours: Full time or Part time up to 35 hours per week

Application deadline: Sunday 4th October 2026, 23:59pm

Based: Sunderland. This is an office based role due to outreaching daily at FISCUS and Community Foodbanks

Salary: £28,000 - £32,000 Per Annum (depending upon experience)

FISCUS is a registered charity (Charity Registration Number 1151656)

Address: COOP Centre, Whitehouse Road, Hendon, Sunderland, SR2 8AH