Advice & Navigation Manager

Charity People; Greater London; Hybrid; GBP 35,000 - 42,000; Part time

Job summary

Charity People are recruiting an experienced Advice & Navigation Manager to lead two community focused services for a much loved charity. The role concentrates on directing advice, navigation and social prescribing work, ensuring residents facing inequality receive high quality, safe support.

You will line manage around four staff, oversee service delivery across two linked services, use data to drive improvement and help create a stable, supportive environment for both staff and residents.

Qualifications

• Experience leading a small team in a community or health setting.
• Track record in guiding advice or navigation services.
• Strong communication and relationship-building skills.

Responsibilities

• Lead two community-focused services and supervise day-to-day operations.
• Line manage around four team members and provide oversight for casework.
• Use data and insight to improve practice and service delivery.
• Support rota management and ensure a high-quality resident experience.

Skills

People management

Leadership

Communication

Data analysis

CRM experience

Tools

CRM systems

Job description

Advice & Navigation Manager

6 Month FTC

£30,309.60

Part time, 4 days per week (28 hours)

Hybrid, London (Islington)

Interviews: ASAP

Start: Late September

Charity People are recruiting an experienced Advice & Navigation Manager to lead two community focused services for a much loved charity.

The Advice and Navigation Manager is responsible for leading the charity's advice, navigation and social prescribing services, ensuring that residents, particularly those experiencing inequality, exclusion or multiple disadvantage, receive high quality, safe and effective support that helps them navigate complex systems and address interlinked social, economic and health challenges.

Leading a relatively new team, you will provide day-to-day support, guidance and oversight while acting as the service's expert practitioner on complex casework.

Success in this role will come from your ability to quickly build trust, support staff with challenging cases, use data and insight to improve practice, and create stability within the team. This is very much a role for someone who enjoys working with people, solving problems, and rolling up their sleeves when needed.

You’ll line manage around four team members, oversee service delivery across two connected services, support complex case reviews, contribute to rota management, and occasionally provide direct service support to ensure residents continue to receive an excellent service.

This is a hands‑on role for someone who enjoys working closely with people, supporting complex casework, developing staff and ensuring services run smoothly. You’ll manage around four team members, oversee service delivery, review cases, use data to drive improvement and help create a stable, supportive environment for both staff and residents.

You will bring:

• Experience in people management
• Confidence supporting complex casework
• Excellent communication skills - relational, approachable, and flexible
• Experience in using data, insight and CRM systems
• Leadership skills with hands‑on service delivery experience
• Passion about improving outcomes for communities experiencing disadvantage
• Significant experience working in a client focused advice or support service from a community, voluntary or health setting

You could come from social prescribing, advice and guidance, community services, disability services, health, wellbeing, or broader support service environments.

There is scope for this role to be extended dependant on the success of the delivery.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.