Advanced Nurse Practitioner

Coben Healthcare Ltd; Denver; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading national care provider is seeking a Hospitality Manager for their nursing and care home in Downham Market. The role involves overseeing hospitality operations, ensuring compliance with regulations, and delivering exceptional experiences for residents. Candidates should have a background in hospitality, strong communication skills, and a genuine interest in engaging with residents and their families.

Qualifications

• Previous hospitality background; hotel experience preferred.
• Genuine interest in engaging residents and their families regularly.

Responsibilities

• Oversee all aspects of hospitality operations.
• Ensure compliance with relevant laws and regulations.
• Report to the Home Manager and ensure compassionate service.
• Foster a positive work environment emphasizing teamwork.
• Deliver exceptional experiences for residents.

Skills

Excellent communication

Motivational skills

People skills

Organisational skills

Time management

Job description

Overview

We are assisting them in their search for a Hospitality Manager for their modern, purpose built Nursing & Care Home in Downham Market, Norfolk.

Responsibilities

• Oversee all aspects of hospitality operations, including health living food service, housekeeping, maintenance, and an engaging activities programme to provide residents with an outstanding and positive experience.
• Ensure compliance with relevant laws, regulations and policies including employment and health and safety legislation.
• Report to the Home Manager / Regional Hospitality Manager and demonstrate warmth and passion for looking after people, delivering a personal, caring service aligned with family values: compassion, empathy, and transparency.
• Foster a positive work environment emphasising teamwork, improvement, and top-notch service.
• Deliver exceptional experiences for residents, surpassing their needs and expectations.
• Oversee food service operations, collaborating with the chef for quality meals on time.
• Develop engaging activities promoting residents' interests, fun, and well-being.
• Maintain a top-notch first impression and uphold high cleanliness standards.
• Address maintenance issues promptly to keep the facility in good condition.
• Manage the hospitality budget to meet revenue targets while controlling costs.
• Build strong relationships with residents, families, and staff to enhance community engagement.
• Ensure staff are well-trained and equipped for effective performance.
• Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records.

Qualifications

• Previous hospitality background; hotel experience preferred.
• Excellent communication, motivational and people skills.
• Genuine interest in engaging residents and their families regularly.
• Organisational skills with good time management.

What You Get in Return

Coben Healthcare are delighted to be partnering with and representing this award-winning, large, national care provider.