Advanced Bike Technician: Diagnostics & Product Development

Elastic Ltd; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

Elastic Ltd in Cambridge is seeking an experienced Bike Technician to join its growing technical team. You’ll work across build, servicing, diagnostics and engineering development of advanced bicycles and e-bikes, supporting products and future product development.

The role suits a technically strong mechanic who enjoys fault-finding, understands e-bike technology, and wants to work in an engineering-led environment.

Qualifications

• City & Guilds Level 2 or Cytech Level 3 qualification.
• At least 2 years' experience within bike servicing, maintenance and repair.
• Previous e-bike experience or a strong understanding of electric bicycles.
• Strong mechanical knowledge and technical bike-building ability.
• Excellent fault-finding and troubleshooting skills.
• Knowledge of current bicycle technologies and developments.
• Strong communication and customer service skills.
• Ability to work independently while contributing effectively within a wider technical team.

Responsibilities

• Completing full bike builds, servicing, repairs and diagnostics across new and returned bikes.
• Carrying out detailed inspections and assessments before commencing work.
• Completing pre-delivery inspections and ensuring bikes meet required quality and safety standards.
• Test riding bikes to diagnose faults and assess motor, battery and wider system performance.
• Wheel building.
• Technical fault-finding and root cause analysis on customer returns and warranty cases.
• Advising customers on repairs, upgrades and ongoing bike care.
• Maintaining accurate service, build, repair and technical test records.
• Supporting continuous improvement of workshop and technical procedures.
• Managing stock levels for bike parts and components and supporting procurement.
• Providing technical support to sales and customer-facing teams.
• Supporting occasional demonstrations, test ride events and industry shows.

Skills

Diagnostic skills

Fault-finding

Bike building

Electrical systems

Communication

Independence

Education

City & Guilds Level 2 or Cytech Level 3 qualification

Job description

Elastic Ltd in Cambridge is seeking an experienced Bike Technician to join its growing technical team. You’ll work across build, servicing, diagnostics and engineering development of advanced bicycles and e-bikes, supporting products and future product development.

The role suits a technically strong mechanic who enjoys fault-finding, understands e-bike technology, and wants to work in an engineering-led environment.