ARCC – Bike Technician

ARCC Bikes; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

ARCC Bikes in the United Kingdom is looking for a skilled mechanic to join their team. The ideal candidate will have a strong background in bike servicing, particularly e-bikes, and will be responsible for various tasks including bike builds, inspections, and technical assessments.

This is a unique opportunity to grow within an innovative company that values detail and quality. A minimum of 2 years’ experience and relevant qualifications are essential for this role.

Qualifications

• City & Guilds Level 2 or minimum of Cytech Level 3 Qualification is required.
• Minimum 2 years’ experience in bike servicing, preferably with e-bikes.
• Strong understanding of mechanical principles and technical bike building.

Responsibilities

• Perform full bike builds, servicing, repairs, and diagnostics.
• Conduct pre-delivery inspections and ensure bike quality.
• Test ride bikes to identify faults and assess performance.

Skills

City & Guilds Level 2 or Cytech Level 3 Qualification

2+ years of bike servicing experience

Knowledge of electric e-bikes

Mechanical principles understanding

Technical problem troubleshooting

Job description

ARCC is a State-of-the-art R&D center invested in keeping Engineering, Design and Manufacturing in the UK. As well as designing and developing our own products and systems, we also provide mentoring to university graduates, and act as an incubator facility to assist start-ups in establishing and growing their businesses.

We are looking to strengthen our core team with experienced, ambitious, individuals who are

keen to work in an Innovative Company.

This position would suit a highly driven, motivated person who can work independently and

have great attention to detail.

This is an exciting opportunity to join a young and developing company and be involved with the full product life cycle and gain new skills.

Job Responsibilities

• Carry out full bike builds, servicing, repairs, and diagnostics across both new and returned bikes in line with ARCC’s high standards
• Carrying out full assessments/inspections on each bicycle before commencing any work.
• Conduct pre-delivery inspections (PDIs) and ensure all bikes meet ARCC’s quality and safety standards before dispatch.
• Test ride bikes to identify faults, assess performance, and ensure correct system function (motor, battery, pod etc.).
• Undertake wheel building.
• Execute technical assessments and root cause analysis on customer returns or warranty cases.
• Document and review technical procedures and contribute to continuous improvement across production and service workflows.
• Support the sales and customer care team with technical information as required.
• Assist and attend with shows, test ride events, and demonstrations.
• Advise customers on repairs, upgrades and bike care
• Oversee and manage inventory levels for bike parts and components.
• Carry out regular stock checks, report discrepancies, and update inventory systems.
• Support procurement with low stock alerts and part requirements.
• Complete service and build records in line with internal procedures.
• Maintain accurate logs of technical tests and customer repairs.

Requirements (Essential)

• City & Guilds Level 2 or minimum of Cytech Level 3 Qualification (required)
• Strong understanding or interest in personal electric e-bikes.
• Minimum 2 years’ experience within bike servicing, maintenance, repairs, preferably e-bikes.
• Knowledge of current bike developments
• Strong understanding of mechanical principles and a high level of technical bike building knowledge
• Experienced mechanic who can trouble shoot technical problems

Non-technical Skills

• To be a self-starter and be able to work as part of a team, collaborating with the wider ARCC community.
• Excellent communication and customer service skills.
• Flexibility and the willingness to sometimes work outside of regular hours.