Adoptions Coordinator

Blue Cross UK; Sheffield; On-site; GBP 12,000 - 13,000; Part time

Benefits offered by this job

38 days holiday (full-time equivalent)

Wellbeing programmes

GP access 24/7

Health cash plan

Employee assistance programme

Pension scheme

CPD support

Life assurance

Pet insurance discount

Family-friendly policies

Volunteer days

Staff discounts

Job summary

Blue Cross UK is seeking an Adoptions Coordinator in Sheffield to ensure the adoption process is thorough and efficient, matching pets to new homes quickly and in line with internal guidelines.

You will work with welfare staff across the network, coordinating homes and providing post-adoption support as needed. The role is part-time (18.75 hours over a two-week rota) with shifts including weekends and public holidays.

Qualifications

• Understanding of matching pets to homes.
• Experience in a pet welfare environment preferred.
• Excellent verbal and written communication skills.
• Ability to build relationships with clients and stakeholders.
• Strong administrative and data recording skills.

Responsibilities

• Ensure the adoption process is thorough, efficient and follows internal guidelines.
• Match assessed pets to new homes as quickly as possible.
• Work with welfare assistants and other coordinators across the network.
• Manage pool of homes and provide post adoption support when required.
• Part-time role working 18.75 hours over a two-week rota including public holidays.

Skills

Pet matching

Customer service

Communication

Empathy

Decision making

Administration

Teamwork

Driving licence

Tools

Computerised systems

Job description

Department: Rehoming & Fostering Services

Location: Sheffield

Application Deadline: 21 September 2026

Compensation: £12,488 - £13,396 / year

Description

Contract: Permanent, 18.75 hours per week

Salary: £12,488 - £13,396 per annum (£24,976 - 26,793 FTE)

Location: Sheffield, S7 2PY

Closing date: Monday 21st September 2026

Interview date: W/C 28th September 2026

We are recruiting an Adoptions Coordinator for our Rehoming & Fostering team at our rehoming, advice & behaviour unit in Sheffield. This is an important and critical role at Blue Cross ensuring pets in our care are suitably matched with their new owners and rehomed as quickly as possible.

More about the role

Our Sheffield rehoming, advice & behaviour unit is in South Yorkshire which is just a short drive from the beautiful peak district. Our team here are proactively helping the local community in many different ways such as helping people and pets in need with our food bank as well as offering rehoming services for a wide range of pets. We don’t have cattery or kennel facilities so need to be innovative as a team to ensure we can help as many pets as possible, prioritising the most urgent of cases.

As an Adoptions Coordinator, you will ensure the adoption process is thorough, efficient and follows internal guidelines, matching assessed pets to new homes as quickly as possible.

Working closely with Pet Welfare Assistants and other Adoptions and Admissions Coordinators across the Rehoming and Fostering network, you will be making key decisions proactively managing our pool of homes, matching each pet with the perfect adopter, and providing post adoption support when required.

This is a permanent, part-time role working 18.75 hours per week over a two-week rota to include public holidays.

Week 1: Tuesday, Saturday and Sunday

Week 2: Wednesday and Friday

This position can be combined with our current Pet Welfare Assistant vacancy, which is also 18.75 hours per week, to create a standard full-time schedule. Please apply for both roles if you are interested in this.

If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you.

About you

You will be an excellent communicator and have experience of working in a client facing role in a similar, animal-related environment. You will have good knowledge of pet welfare as this is required to ensure the adoption process is successful. In addition, you will be able to quickly assimilate information, be competent at accurately recording information while also conducting conversations with clients and stakeholders.

With a client focused approach, you will be able to make decisions when under pressure and possibly, at times, without input from others. You will have a problem-solving mindset which allows you to pragmatically look for solutions to issues. In addition, you need to prioritise, especially when it comes to making decisions on the adoption of pets and ensure you adopt a high attention to detail.

You will know what it is like to work in an emotionally charged environment and have excellent ‘bounce back ability’ and resilience. In addition, you will be emotionally intelligent, showing empathy and knowing how to support clients and colleagues.

Knowledge, skills, and experience

• Demonstrable understanding and experience of matching considerations for pets and homes.
• Experience working or volunteering in a pet welfare role.
• Working knowledge of cat, dog, and small animal behaviour.
• Significant experience in delivering high level customer service in a fast paced and often emotional environment.
• Good questioning skills with the ability to gather information and distil the important points.
• Experience of building relationships and rapport with customers.
• High standard of verbal and written communication.
• Good literacy and numerical skills.
• Proven decision-making ability.
• Strong administration skills, including the use of computerised.
• Current full driving licence.

It would be great (but not essential) if you also had

• Experience working with volunteers.
• Client relationship management experience.
• An understanding of safeguarding issues

Blue Cross benefits

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance
• 20% discount on Pet Plan pet insurance
• Enhanced family friendly policies
• Recognition scheme
• Annual volunteer days
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.