Pet Welfare Assistant – Off-Site Services

Association of Dogs and Cats Homes (ADCH); Sheffield; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

38 days holiday + extra with service

Health plan

Pension scheme

Life assurance

Employee assistance programme

Discount on Pet Plan pet insurance

Job summary

Blue Cross in Sheffield is seeking a Pet Welfare Assistant for off-site services to join our Rehoming & Fostering team. You will manage a defined number of pet cases in foster or Home Direct care, ensuring welfare standards and rehabilitation plans are followed.

This is a permanent, part-time role, 18.75 hours per week on a two-week rota, with opportunities to combine with Adoptions Coordinator vacancy for a full-time schedule.

Qualifications

• Experience of having previously worked or volunteered with domestic animals or in an animal welfare environment.
• Experience recording information and communicating clearly.
• Customer-focused background with high satisfaction standards.
• Good organisational and administration skills including computerised systems.
• Full driving licence.

Responsibilities

• Manage a defined number of pet cases in offsite care and rehabilitation.
• Ensure welfare standards are met and rehabilitation plans followed.
• Assess pets preparing for new home and expedite processes.
• Provide excellent customer service to fosterers, clients, and stakeholders.

Skills

Pet care experience

Customer service

Communication skills

Driving licence

Teamwork

Tools

Computerised systems

Job description

Blue Cross

Location: S7 2P

Salary: £12,488

Hours: 18.75

Contract Type: Permanent

Closing Date: 21 September 2026

We’re recruiting a Pet Welfare Assistant for off-site animal care, to join our Rehoming & Fostering team in Sheffield!

More about the role

As a Pet Welfare Assistant – Off-site Services, you will be responsible for expertly managing a specific number of pet cases within the offsite pet care service, these can be rehoming pets in foster or Home Direct service or pets in temporary crisis care.

You will be ensuring welfare standards are met and that rehabilitation plans are followed and supported for pets in foster homes. As we want to help as many pets as possible, this role will be responsible for ensuring the assessment of pets preparing for a new home in offsite services is completed in the quickest amount of time.

For many, the centre will be the ‘public face’ of Blue Cross so you will need to ensure that good customer service is at the heart of every interaction. At Blue Cross we are ambitious, and the work carried out by our centres is key in achieving our strategy and ensuring that ultimately, we help more pets and people.

This is a permanent, part-time role working 18.75 hours per week over a two-week rota to include public holidays.

Week 1: Monday, Wednesday and Thursday

Week 2: Monday and Thursday

This position can be combined with our concurrent Adoptions Coordinator vacancy, which is also 18.75 hours per week, to create a standard full-time schedule.

About You

The person will be empathetic, intuitive, and focused on animal welfare, with experience in a similar environment. You can assess pet needs, recognise behavioural signs, and have a basic understanding of medications like flea treatments and diabetes management. Self-motivated and collaborative, you bring practical, creative solutions for the best care outcomes.

Your communication skills are first-class, making you approachable and effective in sharing critical information with fosterers, clients, and stakeholders. You’re resilient and emotionally intelligent, able to thrive in emotionally charged situations while supporting both clients and colleagues with empathy.

Knowledge, Skills, And Experience

• Experience of having previously worked or volunteered with domestic animals or in an animal welfare environment.
• Good experience of recording information and being able to accurately convey this when communicating with others
• Previous experience in working in a customer focused environment and used to achieving a high level of customer satisfaction.
• Good organisational and administration skills to include computerised systems.
• A full driving licence.
• The ability to demonstrate, understand and apply our Blue Cross values.

Although not essential, it would be great if you also had:

• Qualification or similar experience in animal behaviour or animal training.
• Experience of cash handling.
• Experience of working to strict health and safety procedures.
• Understanding of safeguarding issues.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our Generous Benefits Package Includes

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance
• 20% discount on Pet Plan pet insurance
• Enhanced family friendly policies
• Recognition scheme
• Annual volunteer days
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the ‘why work for us’ page on our website.

About Blue Cross

If you’d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our About Us page