Receptionist and Administration Assistant

Blue Cross UK

Sheffield

On-site

GBP 9,000 - 10,000

Part time

4 hours ago

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Benefits offered by this job

Enhanced annual leave 30 days + bank

Pension scheme with enhanced employer

Health cash plan

Life assurance

Employee assistance programme

Wellbeing support programs

GP access via MetLife

Volunteer days

Professional fees

Job summary

Blue Cross UK in Sheffield is seeking a Reception & Administration Assistant to be the welcoming face and backbone of our Rehoming, Advice & Fostering unit. You will greet clients, support front-of-house operations, and help keep financials and stock in order.

This part-time role (15 hours per week) offers a chance to make a real difference for pets in need, working with volunteers and staff across departments to deliver outstanding customer service and efficient administration.

Qualifications

Experience in delivering high level reception service in a fast paced environment.
Good standard of verbal and written communication.
Experience dealing with the public, managing enquiries by phone, email enquiries and face-to-face.
Strong administration skills, including the use of computerised systems.
Experience of handling and managing cash and spreadsheets.
Current full driving licence.

Responsibilities

Be the welcoming face and organisational backbone of the Rehoming, advice & behaviour unit.
Manage administrative tasks to ensure smooth front-of-house operations and branding alignment.
Coordinate stock, pet movements and cash handling, supporting colleagues across departments.
Contribute to visitor feedback collection and ongoing training and development of volunteers.

Skills

Reception service

Administration skills

Cash handling

Verbal and written communication

Driving licence

Education

NVQ Level 2/3 in Customer Care

Tools

Computerised systems

Job description

Location: Sheffield, S7 2PY

Application Deadline: 22 September 2026

Department: Rehoming & Fostering Services

Location: Sheffield

Compensation: £9,991 / year

Contract: Permanent, part time – 15 hours per week

Salary: £9,991 per annum, (£24,976 FTE)

Location: Sheffield, S7 2PY

Closing date: Tuesday 22nd September 2026

Interview date: Thursday 1st October 2026

We’re recruiting a Reception & Administration Assistant for our Rehoming & Fostering Team in Sheffield!

Are you passionate about delivering outstanding customer service and administrative support that truly makes a difference? This is your opportunity to become a valued part of the Blue Cross team, where you'll play a key role in advancing our mission to support more pets in need.

More About The Role

Our Sheffield rehoming, advice & behaviour unit is in South Yorkshire which is just a short drive from the beautiful peak district. Our team here are proactively helping the local community in many ways such as helping people and pets in need with our food bank as well as offering rehoming services for a wide range of pets. We don’t have cattery or kennel facilities so we need to be innovative as a team to ensure we can help with the most urgent of cases.

As our Reception and Administration Assistant, you'll be the welcoming face and organisational backbone of our Rehoming, advice & behaviour unit. From greeting clients with a warm smile to ensuring our administrative processes run smoothly, you'll be at the heart of everything we do.

In this role, you'll engage with clients in person, over the phone, and through digital channels, providing them with non-judgemental support and assistance. You'll maintain a clean and inviting front of house environment, ensuring all materials are up-to-date and in line with Blue Cross branding. You'll manage administrative tasks efficiently, including stock management, pet movement coordination, and cash handling.

Your collaboration with colleagues across departments will be essential as you work together to deliver outstanding client service and optimise administrative processes. Collecting and analysing visitor feedback, you'll continuously strive for excellence and contribute to the training and development of team members and volunteers, sharing your expertise and fostering growth.

This role is available on a permanent, part-time basis working 15 hours per week

If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you.

About You

We're looking for someone who demonstrates empathy, resilience, and a positive mindset, even in emotionally charged environments. Thriving in a diverse, fast-paced environment, you enjoy taking on new challenges and excel in problem-solving, organisation, and attention to detail.

Knowledge, Skills, And Experience

Experience in delivering high level reception service in a fast paced and often emotional environment.
Good standard of verbal and written communication.
Experience of dealing with the public, managing enquiries by phone, email enquiries and face-to-face.
Strong administration skills, including the use of computerised systems.
Experience of handling and managing cash and spreadsheets.
Current full driving licence.

It would be great (but not essential) if you also had

NVQ Level 2 or 3 in Customer Care
Experience of working in a similar role or working in a pet welfare role/environment.
Experience working with volunteers.
Experience of working with the public
Experience of public speaking
An understanding for the voluntary sector
Experience of working in a team and mentoring others
Understanding of safeguarding issues.

For more information about this rewarding role, please take a look at the attached job description.

Blue Cross Benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes: