Receptionist and Administration Assistant

Blue Cross For Pets

South Yorkshire

On-site

GBP 8,500 - 11,000

Part time

2 days ago

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Benefits offered by this job

30 days annual leave

Pension scheme

Health cash plan

Life assurance

Employee assistance programme

Wellbeing support

GP access

Volunteer days

Professional fees

Job summary

Blue Cross is seeking a Receptionist and Administration Assistant for our Sheffield team. You will be the welcoming face, handle frontline enquiries, and support administrative processes across the Rehoming & Fostering Services.

We value empathy, resilience, and clear communication, with duties including stock and cash handling, coordinating pet movements, and helping volunteers. 15 hours per week, permanent part-time.

Qualifications

Experience delivering high level reception service in a fast-paced environment.
Good verbal and written communication skills.
Experience dealing with the public via phone, email and in person.
Strong administrative skills with computerised systems.
Experience handling cash and basic spreadsheets.
Current full driving licence.

Responsibilities

Greet clients and provide a welcoming front-of-house presence.
Ensure administrative processes run smoothly and are up to date.
Assist with stock management, pet movement coordination and cash handling.
Collaborate with colleagues across departments to deliver excellent client service.
Gather visitor feedback and support training of staff and volunteers.

Skills

Reception experience

Verbal & written communication

Cash handling

Driving licence

Education

NVQ Level 2/3 in Customer Care

Tools

Computerised systems

Job description

Receptionist and Administration Assistant

Application Deadline: 22 September 2026

Department: Rehoming & Fostering Services

Employment Type: Permanent - Part Time

Location: Sheffield

Reporting To: Assistant Manager - Client Services

Compensation: £9,991 / year

Description

Contract: Permanent, part time – 15 hours per week

Salary: £9,991 per annum, (£24,976 FTE)

Location: Sheffield, S7 2PY

Closing date: Tuesday 22nd September 2026

Interview date: Thursday 1st October 2026

We’re recruiting a Reception & Administration Assistant for our Rehoming & Fostering Team in Sheffield!

Are you passionate about delivering outstanding customer service and administrative support that truly makes a difference? This is your opportunity to become a valued part of the Blue Cross team, where you’ll play a key role in advancing our mission to support more pets in need.

More about the role

Our Sheffield rehoming, advice & behaviour unit is in South Yorkshire which is just a short drive from the beautiful peak district. Our team here are proactively helping the local community in many ways such as helping people and pets in need with our food bank as well as offering rehoming services for a wide range of pets. We don’t have cattery or kennel facilities so we need to be innovative as a team to ensure we can help with the most urgent of cases.

As our Reception and Administration Assistant, you’ll be the welcoming face and organisational backbone of our Rehoming, advice & behaviour unit. From greeting clients with a warm smile to ensuring our administrative processes run smoothly, you’ll be at the heart of everything we do.

In this role, you’ll engage with clients in person, over the phone, and through digital channels, providing them with non-judgemental support and assistance. You’ll maintain a clean and inviting front of house environment, ensuring all materials are up-to-date and in line with Blue Cross branding. You’ll manage administrative tasks efficiently, including stock management, pet movement coordination, and cash handling.

Your collaboration with colleagues across departments will be essential as you work together to deliver outstanding client service and optimise administrative processes. Collecting and analysing visitor feedback, you’ll continuously strive for excellence and contribute to the training and development of team members and volunteers, sharing your expertise and fostering growth.

This role is available on a permanent, part-time basis working 15 hours per week

About you

We’re looking for someone who demonstrates empathy, resilience, and a positive mindset, even in emotionally charged environments. Thriving in a diverse, fast-paced environment, you enjoy taking on new challenges and excel in problem-solving, organisation, and attention to detail.

Knowledge, skills, and experience

Experience in delivering high level reception service in a fast paced and often emotional environment.
Good standard of verbal and written communication.
Experience of dealing with the public, managing enquiries by phone, email enquiries and face-to-face.
Strong administration skills, including the use of computerised systems.
Experience of handling and managing cash and spreadsheets.
Current full driving licence.

It would be great (but not essential) if you also had:

NVQ Level 2 or 3 in Customer Care
Experience of working in a similar role or working in a pet welfare role/environment.
Experience working with volunteers.
Experience of working with the public
Experience of public speaking
An understanding for the voluntary sector
Experience of working in a team and mentoring others
Understanding of safeguarding issues.

For more information about this rewarding role, please take a look at the attached job description.

We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes: