Adoptions Coordinator

Blue Cross For Pets; Sheffield; Hybrid; GBP 12,000 - 13,000; Part time

Benefits offered by this job

Full holiday entitlement

Wellbeing support

GP access & health benefits

Pension scheme

CPD support

Life assurance

Pet insurance discount

Volunteer days

Employee discounts

Job summary

Blue Cross is recruiting an Adoptions Coordinator for our Rehoming & fostering team in Sheffield. You will ensure the adoption process is thorough, efficient and follows internal guidelines, matching assessed pets to new homes as quickly as possible.

You will work closely with Pet Welfare Assistants and other Adoptions Coordinators, making key decisions to manage our pool of homes and provide post-adoption support when required.

Qualifications

• Experience in client-facing roles in animal-related environments.
• Knowledge of pet welfare and matching pets to homes.
• Ability to record information accurately while communicating with clients.

Responsibilities

• Ensure the adoption process is thorough, efficient and follows internal guidelines.
• Match pets to new homes as quickly as possible.
• Work with Pet Welfare Assistants and other Adoptions Coordinators to manage the pool of homes and provide post-adoption support.

Skills

Client communication

Customer service

Decision making

Attention to detail

Empathy

Problem solving

Prioritisation

Professional resilience

Verbal & written communication

Driving licence

Tools

Computerised records

Job description

Adoptions Coordinator

Application Deadline: 21 September 2026

Department: Rehoming & Fostering Services

Employment Type: Permanent

Location: Sheffield

Compensation: £12,488 - £13,396 / year

Description

Contract: Permanent, 18.75 hours per week

Salary: £12,488 - £13,396 per annum (£24,976 - 26,793 FTE)

Location: Sheffield, S7 2PY

Closing date: Monday 21st September 2026

Interview date: W/C 28th September 2026

We are recruiting an Adoptions Coordinator for our Rehoming & Fostering team at our rehoming, advice & behaviour unit in Sheffield. This is an important and critical role at Blue Cross ensuring pets in our care are suitably matched with their new owners and rehomed as quickly as possible.

More about the role

Our Sheffield rehoming, advice & behaviour unit is in South Yorkshire which is just a short drive from the beautiful peak district. Our team here are proactively helping the local community in many different ways such as helping people and pets in need with our food bank as well as offering rehoming services for a wide range of pets. We don’t have cattery or kennel facilities so need to be innovative as a team to ensure we can help as many pets as possible, prioritising the most urgent of cases.

As an Adoptions Coordinator, you will ensure the adoption process is thorough, efficient and follows internal guidelines, matching assessed pets to new homes as quickly as possible.

Working closely with Pet Welfare Assistants and other Adoptions and Admissions Coordinators across the Rehoming and Fostering network, you will be making key decisions proactively managing our pool of homes, matching each pet with the perfect adopter, and providing post adoption support when required.

This is a permanent, part-time role working 18.75 hours per week over a two-week rota to include public holidays.

Week 1: Tuesday, Saturday and Sunday

Week 2: Wednesday and Friday

This position can be combined with our current Pet Welfare Assistant vacancy, which is also 18.75 hours per week, to create a standard full-time schedule. Please apply for both roles if you are interested in this.

If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you.

About you

You will be an excellent communicator and have experience of working in a client facing role in a similar, animal-related environment. You will have good knowledge of pet welfare as this is required to ensure the adoption process is successful. In addition, you will be able to quickly assimilate information, be competent at accurately recording information while also conducting conversations with clients and stakeholders. With a client focused approach, you will be able to make decisions when under pressure and possibly, at times, without input from others. You will have a problem-solving mindset which allows you to pragmatically look for solutions to issues. In addition, you need to prioritise, especially when it comes to making decisions on the adoption of pets and ensure you adopt a high attention to detail. You will know what it is like to work in an emotionally charged environment and have excellent ‘bounce back ability’ and resilience. In addition, you will be emotionally intelligent, showing empathy and knowing how to support clients and colleagues.

Knowledge, skills, and experience

• Demonstrable understanding and experience of matching considerations for pets and homes.
• Experience working or volunteering in a pet welfare role.
• Working knowledge of cat, dog, and small animal behaviour.
• Significant experience in delivering high level customer service in a fast paced and often emotional environment.
• Good questioning skills with the ability to gather information and distil the important points.
• Experience of building relationships and rapport with customers.
• High standard of verbal and written communication.
• Good literacy and numerical skills.
• Proven decision-making ability.
• Strong administration skills, including the use of computerised.
• Current full driving licence.

It would be great (but not essential) if you also had

• Experience working with volunteers.
• Client relationship management experience.
• An understanding of safeguarding issues

Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance
• 20% discount on Pet Plan pet insurance
• Enhanced family friendly policies
• Recognition scheme
• Annual volunteer days
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.