Adoption & Readiness Lead — Hybrid Platform Deployments

RELX International; Exeter; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Elsevier, a global information and analytics leader, is seeking a Journal Operations Manager in Exeter to coordinate operational readiness for publishing platform rollouts, manage adoption activities, and support a smooth transition to business as usual. You will partner with Operations, Support and suppliers to align readiness criteria and drive continuous improvements.

The role requires experience delivering platform deployments in complex environments, strong stakeholder management, and the

Qualifications

• Experience delivering platform deployments and operational readiness in complex environments.
• Strong understanding of systems, workflows and downstream operational impacts.
• Experience applying structured change management and adoption approaches.
• Ability to translate technical change into clear operational guidance.
• Strong stakeholder management and executive communication skills.
• Analytical, solution-focused and confident managing ambiguity, risk and escalations.

Responsibilities

• Define and assess readiness across people, processes, systems, data and dependencies.
• Coordinate readiness inputs, go/no-go decisions, deployment plans and pre-go-live checks.
• Identify gaps, risks and blockers and drive corrective actions before deployment.
• Assess what is changing, who is impacted and how ways of working will be affected.
• Coordinate communications, training and enablement to support adoption.
• Monitor adoption during rollout and early BAU, identifying confusion, workarounds and risks.
• Maintain alignment across Operations, Support and suppliers throughout deployment and stabilisation.
• Support transition through hypercare and aftercare into BAU and feed lessons learned into future readiness criteria and rollout planning.

Skills

Operational readiness

Change management

Stakeholder management

Communication

Analysis

Job description

Elsevier, a global information and analytics leader, is seeking a Journal Operations Manager in Exeter to coordinate operational readiness for publishing platform rollouts, manage adoption activities, and support a smooth transition to business as usual. You will partner with Operations, Support and suppliers to align readiness criteria and drive continuous improvements.

The role requires experience delivering platform deployments in complex environments, strong stakeholder management, and the