Admissions Operations Lead: Tech & Service Excellence

The University of Manchester; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Pension scheme

Health & wellbeing services

Annual leave + bank holidays

Christmas closure

Discounts at retailers

Job summary

The University of Manchester's Student Admissions Team in the Directorate for the Student Experience supports admissions colleagues to process applications fairly, consistently and transparently. The team is responsible for the process, systems, policy, governance and training that underpins the admissions service.

This role coordinates functional support for the technologies used for admissions processing, supervises Admissions Assistants delivering first-line support, and helps embed a culture

Responsibilities

• Coordinate functional support for the technologies used for admissions processing and supervise Admissions Assistants delivering first-line support.
• Support embedding a culture of excellent service and continuous improvement, placing the student experience at the heart of tasks.
• Support senior colleagues in delivering technical and functional support for admissions staff.

Job description

The University of Manchester's Student Admissions Team in the Directorate for the Student Experience supports admissions colleagues to process applications fairly, consistently and transparently. The team is responsible for the process, systems, policy, governance and training that underpins the admissions service.

This role coordinates functional support for the technologies used for admissions processing, supervises Admissions Assistants delivering first-line support, and helps embed a culture