Admissions Officer - Shape Student Journeys (Manchester)

GBS; Manchester; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

8 public holidays

Workplace pension

Tuition reimbursement

Flexible Benefits

Perks@Work discounts

Reward program

£500 staff referral

Performance bonus

Job summary

GBS in Manchester is seeking an Admissions Officer to support the admissions assessment process and deliver high-quality student services. You will liaise with applicants and stakeholders to ensure smooth processing from enquiry to enrolment.

Reporting to the Admissions Manager, you will help meet recruitment targets, input data accurately, and provide guidance on course options. This is an on-site, full-time role with a strong focus on accuracy and customer service.

Qualifications

• Degree or equivalent experience required.
• Experience handling demanding individuals and solving problems calmly.
• Self-sufficient administratively and proactive.
• Confident user of the Microsoft Office package.
• Able to balance workload with precision.
• Strong organisational and time management skills.
• Excellent customer service ethos.
• Able to build professional relationships.
• Adaptable, proactive, and able to work evenings/weekends occasionally.
• Integrity and ability to handle confidential information.

Responsibilities

• Support admissions team to deliver an effective admissions service.
• Support recruitment targets across programmes.
• Manage time effectively to meet deadlines.
• Maintain accurate records per GBS requirements.
• Input applicant data accurately for statutory reporting (e.g. HESA Data Futures).
• Provide guidance on course options to applicants orally and in writing.
• Deal with internal and external queries about progress and status of applications.
• Provide first-line advisory and information service on admissions policies and procedures.
• Carry out initial checks on applications for multiple courses (entry requirements, etc.).
• Monitor responses of applicants to decisions and update student records accordingly.
• Invigilate assessments and support staff conducting interviews.
• Book interviews with prospective applicants via phone, email and SMS.

Skills

Degree / Qualification

Problem solving under pressure

Organisation & Time management

Customer service ethos

Teamwork

Adaptability

Education

Degree or equivalent

Tools

Microsoft Office

Job description

GBS in Manchester is seeking an Admissions Officer to support the admissions assessment process and deliver high-quality student services. You will liaise with applicants and stakeholders to ensure smooth processing from enquiry to enrolment.

Reporting to the Admissions Manager, you will help meet recruitment targets, input data accurately, and provide guidance on course options. This is an on-site, full-time role with a strong focus on accuracy and customer service.