Admissions Officer (Maternity Cover)

DLD College; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Employee Assistance Programme

Group Personal Pension Plan

Discounted school fees

Regular social events

Season Ticket Loans

Eye Care

Gym Scheme

Workplace Nursery Scheme

Cycle To Work Scheme

Job summary

Abbey DLD Colleges Ltd (ADC) is seeking an Admissions Officer (maternity cover) to support the International Admissions Centre in London/Cambridge. You will handle inquiries, check applications, assess English ability, and manage the communications with parents, students and agents, ensuring data accuracy and SLA adherence.

The role involves liaising with global sales managers and offering high-quality customer service while maintaining records and supporting interviews and tours.

Qualifications

• Experience in general office, clerical, or admissions environment preferred.
• Experience of using a CRM or database experience preferred.
• Experience in a customer service role.
• Knowledge and understanding of UKVI regulations preferred.

Responsibilities

• Support the teams to ensure an effective and efficient admissions service for Abbey DLD Group of Colleges.
• Handle telephone and email enquiries from prospective students and agents in a timely and professional manner.
• Carry out checks on applications for a range of Abbey DLD course offerings (e.g. minimum age and entry requirements, immigration checks).
• Assess English language ability and issue online English test where appropriate.
• Provide advice and guidance on course and college location options to applicants verbally and in writing.
• Book interviews and tours with prospective applicants via phone and email.
• Deal with all queries concerning the progress and status of an application.
• Issue offer and confirmation documents to prospective applicants and follow up on on-going application pipeline.
• Provide a quality, customer focussed service on admissions policies and procedures.
• Contribute to the execution of agreed service levels, including turnaround times, and chasing outstanding decisions as required.
• Maintain accurate records in accordance with requirements, ensuring compliance and maintenance of relevant systems.
• Undertake other admissions related duties as determined by the Head of International Admissions.

Job description

Job Title: Admissions Officer (Maternity Cover)

Reports to: Head of International Admissions

Location: London or Cambridge (hybrid working available, with four days in the office and one day working from home)

Contract Type: Fixed term from December 2026 until end of August 2027

Salary: Competitive

Hours: 37.5 hours per week

Closing date: 12 noon, Wednesday, 4th November 2026 (Interviews will take place as we receive applications; you are encouraged to submit an application as soon as possible).

Holiday Entitlement: Your holiday entitlement is 25 days per annum plus bank holidays.

The Company - Abbey DLD Colleges Ltd (ADC)

The Abbey DLD Colleges Ltd (ADC) consists of three independent schools located in Cambridge, London, and Manchester, offering a wide range of academic study programmes.

Each college has its own unique personality, but they are united by a set of common goals. At ADC we strive to achieve the highest academic standards whilst providing a welcoming, safe, high-quality learning and boarding experience for students from around the world. Our aim is to help our students achieve the academic success needed to progress to the UK and the world’s top universities, whilst also developing the personal skills and qualities to succeed at university and beyond.

Welcomes students from 13, we offer a range of programmes including Year 9 GCSEs, A Levels, Foundation and BTEC courses to both domestic and international students. Full details can be found on the Abbey DLD website.

Overview of the Role

The Admissions Officer is a key member of the International Admissions Centre (IAC), responsible for providing excellent customer service and administrative support.

The IAC processes student applications from all over the world for Abbey DLD group of colleges. There is a focus on efficiency and accuracy; as such, the position demands superior attention to detail to ensure all data is processed within agreed SLAs with 100% accuracy.

There is also a strong customer service element, as a significant proportion of time will be spent communicating with parents, students, and agents. The admissions officer will also be responsible for liaising with sales managers globally.

Key responsibilities

• To support the teams to ensure the provision of an effective and efficient admissions service for Abbey DLD Group of Colleges.
• Handle telephone and email enquiries from prospective students and agents in a timely and professional manner.
• Carry out checks on applications for a range of Abbey DLD course offerings (e.g. minimum age and entry requirements, immigration checks).
• Assess English language ability and issue online English test where appropriate.
• Provide advice and guidance on course and college location options to applicants verbally and in writing.
• Book interviews and tours with prospective applicants via phone and email.
• Deal with all internal and external queries concerning the progress and status of an application.
• Issue offer and confirmation documents to prospective applicants and follow up on on-going application pipeline.
• Provide a quality, customer focussed service, giving initial support and guidance on admissions policies and procedures to prospective students and agents.
• Contribute to the execution of agreed service levels, including turnaround times, and chasing outstanding decisions as required.
• Maintain accurate records in accordance with requirements, ensuring compliance and maintenance of relevant systems.
• Undertake other admissions related duties as determined by the Head of International Admissions.

Skills and attributes

• Excellent attention to detail and accurate data input
• An ability to work using one’s own initiative as well as being a good team player
• Ability to effectively multi-task in a fast-paced environment
• Strong cross-cultural interpersonal skills, professional and friendly in person and phone presence
• An ability to deal with a wide range of demanding individuals and of resolving problems quickly and calmly
• Good organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines
• Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels
• Ability to manage information confidentially and sensitively

Experience

• Experience in general office, clerical, or admissions environment preferred
• Experience of using a CRM or database experience preferred
• Experience in a customer service role
• Knowledge and understanding of UKVI regulations preferred

Benefits

• 25 days annual leave, plus bank holidays
• Free lunch for staff
• Employee Assistance Programme
• Group Personal Pension Plan (7% employer contribution)
• Discounted school fees
• Regular social events
• Season Ticket Loans
• Eye Care
• Gym Scheme
• Workplace Nursery Scheme
• Cycle To Work Scheme

Safeguarding

The ADC is committed to safeguarding and promoting the welfare of our children and young people and as an employee of ADC you will be expected to share this commitment. The protection of our students’ welfare is the responsibility of all staff and individuals are expected to conduct themselves in a way that reflects the principles of our organisation. All staff are trained in child protection and understand to report concerns by following the safeguarding policies. We ensure all candidates are properly police-checked, and the successful candidate will need to obtain an enhanced disclosure via the DBS.

Equal Opportunities

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.