Admissions Officer Interviews (REDEPLOYMENT APPLICANTS ONLY)

City St George's; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

City St George's, University of London, is seeking an Admissions Officer (Interviews) to manage the operational delivery of applicant interviews online and in person. You will coordinate scheduling, communications, and assessment administration, ensuring a professional experience for applicants and stakeholders.

Working within External Relations, you will support interview panels, maintain records, and contribute to continuous process improvements while delivering excellent customer service.

Qualifications

• Experience in a busy administrative or customer-focused environment.
• Strong communication and interpersonal skills.
• Experience coordinating interviews, events or recruitment activities, preferably in higher education.

Responsibilities

• Coordinate all aspects of applicant interview activity, including scheduling, communications, online and on-campus arrangements, assessment administration and the processing of interview outcomes.
• Work closely with academic colleagues, admissions staff and interview panels to ensure activities run smoothly and efficiently, while maintaining accurate records and supporting related activity.
• Identify opportunities to enhance systems, processes and the applicant experience.

Skills

Interview coordination

Customer service

Communication skills

Digital systems

Tools

CRM systems

Job description

Please note: This role is only open to redeployee applicants at City St George's. Applications from individuals who are not redeployee applicants will not be considered at this time.

External Relations positions City St George's as a leading university for business, practice and the professions, aligned to Vision & Strategy 2035. Bringing together marketing, communications, recruitment and admissions, the Directorate shapes a clear and compelling identity for the merged institution and drives growth in student recruitment, reputation and global reach.

Alongside targeted student recruitment, conversion and international expansion, External Relations amplifies the university's research strengths, real world impact and contribution to society, strengthening brand equity and deepening trust with partners, policymakers and the public.

Through integrated marketing, strategic communications and high performing recruitment and admissions activity, the Directorate enhances City St George's external profile, builds stakeholder confidence and ensures the university is recognised as a first choice destination for students and a valued civic institution in a competitive global landscape.

Job Purpose

The Admissions Officer (Interviews) is responsible for the operational organisation, administration and delivery of applicant interviews, both online and in person, supporting the University in achieving its student recruitment objectives. The role coordinates interview logistics, communications, systems and assessment administration to ensure a seamless and professional experience for applicants and stakeholders. Working as part of the Admissions team, the postholder will contribute to the continuous improvement of interview and admissions processes while delivering outstanding customer service throughout the applicant journey.

City St George's, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George's, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background

The Admissions Officer (Interviews) will join the Admissions team within External Relations and play a pivotal role in coordinating applicant selection activities across a diverse portfolio of programmes. Supporting both academic and professional services colleagues, the role is central to delivering efficient, fair and applicant-focused interview processes that contribute to student recruitment, conversion and enrolment objectives.

Responsibilities

The successful candidate will coordinate all aspects of applicant interview activity, including scheduling, communications, online and on-campus arrangements, assessment administration and the processing of interview outcomes. They will work closely with academic colleagues, admissions staff and interview panels to ensure activities run smoothly and efficiently, while maintaining accurate records, supporting Confirmation and Clearing activity, and identifying opportunities to enhance systems, processes and the applicant experience.

Person Specification

The ideal candidate will have experience in a busy administrative or customer-focused environment where organisation, accuracy and excellent service delivery are essential. They will possess strong communication and interpersonal skills, the ability to manage competing priorities and confidence using a range of digital systems and applications. Experience of coordinating interviews, events or recruitment activities, particularly within higher education, would be advantageous. Candidates will demonstrate sound judgement, attention to detail and a commitment to delivering an inclusive and positive experience for applicants and stakeholders.

Additional Information

This is a hybrid role, with the postholder expected to work across the University's Clerkenwell and Tooting campuses, alongside flexible homeworking arrangements in line with university policy.

Closing date for applications

15th November 2026, 23:59

Interviews are scheduled to take place

TBC

The selection process will involve an interview and assessment. Further details will be provided to shortlisted candidates.

City St George's offers a sector-leading salary, pension scheme and benefits, including a comprehensive package of staff training and development opportunities.

City St George's, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George's operates a guaranteed interview scheme for disabled applicants.

For additional information on City St George's, our policies, strategy and values;

The University of business, practice and the professions.