Student Experience Manager (REDEPLOYMENT ONLY)

City St George's; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Sector-leading salary

Pension scheme

Staff training & development

Job summary

City St George’s, University of London, is seeking an experienced Student Experience Manager to lead wellbeing, engagement and student experience services within the School. Reporting into School leadership, you will oversee specialist teams and collaborate with academic and professional services colleagues to create an inclusive, supportive learning environment.

This is an exciting opportunity to shape and enhance the student journey, ensuring students receive high-quality support throughout

Qualifications

• Substantial experience managing student support, wellbeing, engagement or student experience services.
• Strong leadership, communication and stakeholder management skills.
• Commitment to equality, diversity and inclusion; student-centred service delivery.

Responsibilities

• Provide leadership for Student Wellbeing, Student Engagement and Student Experience teams to ensure responsive, effective, student-centred services.
• Oversee wellbeing and engagement interventions, student voice activity, attendance and engagement monitoring, surveys and School-level reporting.
• Drive service improvements, manage complex student matters and develop strong stakeholder relationships.
• Contribute to a positive, inclusive and supportive student experience across the School.

Skills

Leadership

Stakeholder management

Communication

Team leadership

Analytical thinking

Problem solving

Equality & inclusion

Job description

Redeployee Applicants Only

Please note: This role is onlyopen to redeployees at City St George's. Applications from individuals who are not redeployees will not be considered at this time.

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background

We are seeking an experienced and student-focused Student Experience Manager to lead the delivery of wellbeing, engagement and student experience services within the School. Reporting into School leadership, you will oversee specialist teams and work closely with academic and professional services colleagues to create an inclusive, supportive and engaging learning environment. This is an exciting opportunity to shape and enhance the student journey, ensuring students receive high-quality support throughout their time at City St George's.

Responsibilities

The Student Experience Manager will provide leadership for Student Wellbeing, Student Engagement and Student Experience teams, ensuring services are responsive, effective and student-centred. The role will oversee wellbeing and engagement interventions, student voice activity, attendance and engagement monitoring, student survey cycles and School-level reporting. You will drive service improvements, manage complex student matters, develop strong stakeholder relationships and contribute to a positive, inclusive and supportive student experience.

Person Specification

The successful candidate will have substantial experience managing student support, wellbeing, engagement or student experience services within a complex organisation, ideally higher education. They will possess excellent leadership, communication and stakeholder management skills, alongside experience of leading teams and service improvement initiatives. Strong organisational, analytical and problem-solving abilities are essential, together with a commitment to equality, diversity and inclusion and delivering outstanding student-centred services.

Additional Information:

Closing date for applications: 15 November 2026 at 11:59pm

Interviews are scheduled to take place on: TBC

The selection process will involve an interview and presentation. Further details will be confirmed at the interview stage. Please be advised that reasonable adjustments will be available for candidates with a declared disability or who are applying under the Guaranteed Interview Scheme.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions.

For additional information on City St George's, our policies, strategy and values; Click here

The University of business, practice and the professions