Admissions Officer - International College

St. Clare's, Oxford; Oxford; On-site; GBP 27,000 - 36,000; Full time

Job summary

St. Clare's, Oxford invites applications for an Admissions Officer to support the Head of Admissions for the International College. The role focuses on guiding prospective students through recruitment and enrolment, coordinating visa letters, and managing records to ensure a first-class service.

You will use Salesforce CRM, organise consultations, and help with accommodation, campus tours, and communications with agents and families.

Responsibilities

• Undertakes the admissions process for International College programmes and Summer school from enquiry to enrolment.
• Issues visa letters and maintains records per UKVI guidelines for inspection.
• Maintains applicant records in Salesforce (CRM).
• Organises 1:1 meetings online or in person.
• Processes invoices and collects registrations, deposits and payments.
• Coordinates with Bursary on credit control and refunds.
• Responds to admissions enquiries via email, application, phone, WhatsApp and in person.
• Arranges accommodation for students and hotel reservations for Group Leaders.
• Gives campus tours to potential applicants, parents, and agents.
• Distributes English language test materials and requests for information.
• Promotes the International College to enquirers and agents.
• Updates feeder school lists for marketing and tracks subject choices on spreadsheets.
• Welcomes new students on Arrival Days and participates in college events.
• Provides cover for Admissions during leave.

Job description

To support the Head of Admissions, International College, in their role to provide a first-class service to prospective International College students, ensuring that they receive professional advice and support throughout the recruitment and admissions process, contributing to an increase in student enrolment.

Key Responsibilities

• Undertakes the admissions process for International College programmes during theacademic year, and also adult Summer school, from initial enquiry to enrolment, including:
• Issuing visa letters, and ensuring that all information and records regarding such applications are stored according to UKVI guidelines, and readily available for inspection, and maintaining an up-to-date awareness of procedures
• Creating, updating, and maintaining accurate and timely applicant records inSalesforce (CRM)
• The organisation of 1:1s, both online, and occasionally in person
• Updating teaching grid for Director of Studies - ELT
• Producing and checking invoices, taking registration fees, deposits, and other payments online or in person or via telephone by credit card
• Liaising with the Bursary regarding credit control, refunds, and the status of client accounts, reconciling credit card transactions
• Promptly deals with numerous admissions enquiries via e-mail, online application, telephone, WhatsApp and in person, and regularly follows up such enquiries by the bestmethod available
• Makes accommodation reservations for students for academic year and Summer adultEnglish language programmes and ensures best utilisation of bed spaces, makes hotelreservations for Group Leaders when necessary
• Conducts tours of the International College for potential and existing applicants, parents, and agents
• Sends out English language tests and requests for additional information when necessary
• Builds and maintains excellent external and internal levels of interaction and relationshipsand promotes the International College to all enquirers and applicants, agents and othereducational institutions
• Produces written correspondence and sends out relevant brochures and links to on-line application forms in response to requests, under the guidance of the Head of Admissions,International College
• Updates lists of How Heard? and Feeder Schools for strategic marketing purposes, andmaintains data concerning subject choices and student selections on a spreadsheet, re-issues certificates and reports as required
• Welcomes new students, especially on Arrival Days, according to a rota, and participates inoccasional College events held during the evenings or at weekends
• Provides some cover for the International College Admissions, during periods of leave orother absence

While every effort has been made to describe the main duties and responsibilities of the post, each individual task necessary for the successful performance of the role may not be specifically identified. The Admissions Officer, International College may therefore be required to undertake other tasks and duties that are commensurate with the grade and nature of the role and/or in the reasonable discretion of the Head of Admissions, International College