Admissions Officer (Earlscliffe, Folkestone)

Dukes Education; Folkestone; On-site; GBP 32,000 - 38,000; Full time

Job summary

Earlscliffe in Folkestone is seeking an Admissions Officer to welcome students and families worldwide, and to manage the admissions journey from offer to arrival. You will coordinate letters, joiners, and communications while liaising with agents and guardians to ensure a smooth, personalised experience.

Working within a small Marketing and Admissions Team, you will maintain records in Salesforce, Conga, iSAMS and Google Workspace, ensure data protection, and support visa coordination with the

Qualifications

• Excellent interpersonal and cross-cultural communication skills.
• Experience in admissions, customer service, or recruitment.
• Strong attention to detail and ability to manage multiple applications.

Responsibilities

• Coordinate admissions for Earlscliffe’s programmes from offer to arrival.
• Prepare and issue offer letters and joining forms promptly.
• Track applicant progress and follow up on documents and payments.
• Liaise with recruitment, agents, and guardians for smooth handovers.
• Support visa coordination with the Dukes Education Immigration Team.
• Maintain admissions records across Salesforce, iSAMS and Google Workspace.
• Ensure data protection and confidentiality in all processes.

Skills

Interpersonal communication

Cross-cultural communication

Customer service

Attention to detail

Tools

Salesforce

iSAMS

Conga

Google Workspace

Job description

Earlscliffe is a specialist international sixth-form college in Folkestone, preparing students for university and life beyond school. The Admissions Officer plays a central role in welcoming students and families from around the world and delivering a professional, personalised and efficient admissions experience.

Working within a small Marketing and Admissions Team, the postholder will coordinate the admissions journey from offer and acceptance through to arrival, supporting prospective students and families as required. They will build effective relationships with parents, educational agents and guardians, communicate clearly across different cultures and time zones, and ensure that every applicant receives timely guidance and support.

This is a varied, hands-on role combining international customer service, admissions administration, compliance coordination and practical preparation for student arrivals. The postholder must be able to manage several applications and competing priorities simultaneously, working promptly while maintaining accuracy, confidentiality and attention to detail.

Key Responsibilities

Admissions and Enrolment

• Coordinate admissions for Earlscliffe’s academic programmes, including full-year, short-stay and academic integration courses
• Prepare and issue offer letters, acceptance documentation and joining forms, ensuring that information is accurate and documents are returned, completed and signed promptly.
• Maintain a clear overview of each applicant’s progress, identifying outstanding documents, payments and decisions, and following up proactively.
• Liaise with the student recruitment team to ensure a smooth handover from recruitment to enrolment and consistent communication with families and agents.
• Work with the finance team to confirm deposits and fees, follow up outstanding payments and flag issues that could delay enrolment.
• Support prospective enquiries, school visits, entrance assessments and meetings as required.
• Provide timely updates to colleagues
• Liaise with the Dukes Education Immigration Team to provide students with a CAS.
• Attend scheduled student arrival days and support a welcoming, well-organised induction.

International Communication and Relationships

• Act as a reliable point of contact for students, parents, educational agents and guardians throughout the admissions process.
• Communicate in clear, accessible English, adapting explanations for families whose first language is not English and demonstrate cultural awareness and sensitivity when working with families and partners from different countries and backgrounds.
• Explain admissions requirements, deadlines and next steps clearly, anticipating questions and reducing unnecessary delays.
• Maintain professional relationships with educational agents and consultants, supporting a consistent and responsive service.

Student Records and Admissions Systems

• Maintain accurate, complete and up-to-date admissions records across Salesforce, Conga, iSAMS and relevant Google Workspace tools.
• Ensure that information transfers correctly between systems and that records reflect each student’s current admissions and enrolment status.
• Record and update subject choices, boarding allocations, contact details, guardian information and other relevant student information.
• Process enrolments, changes to student details, rollovers and withdrawals promptly.
• Check records regularly, resolve discrepancies and ensure that essential information is available to authorised colleagues when needed.
• Handle personal and sensitive information securely and in accordance with Earlscliffe’s data protection procedures.

Compliance and Visa Coordination

• Support the accurate and timely completion of admissions compliance checks, working closely with the Dukes Education Immigration Team and relevant school colleagues.
• Gather and check the documentation required for visa and sponsorship processes.
• Coordinate requests for Confirmation of Acceptance for Studies (CAS), ensuring that the required checks, approvals and payment confirmations are complete.
• Undertake and record Right to Study and passport checks for all students in accordance with the school’s procedures.
• Collect and verify guardian information and supporting documentation in line with school procedures.
• Notify the Dukes Education Immigration Team promptly of withdrawals or other relevant changes to a student’s circumstances, keeping a clear record of any actions taken.
• Coordinate educational agent due diligence and collaboration agreements, tracking outstanding information, signatures and renewals.

Arrival, Boarding and School Coordination

• Maintain required records of student travel, arrival and departure information, as well as proof of entry documentation on arrival for each student.
• Work with the Deputy Head and boarding team to support accommodation allocations and communicate relevant student requirements.
• Ensure that academic, boarding, pastoral and reception colleagues receive the information they need to prepare for each student’s arrival.
• Identify missing information or unresolved arrangements early and follow through to completion.
• Support families with practical questions about joining Earlscliffe, helping students feel informed, prepared and welcome.

Team Support and Process Improvement

• Manage daily priorities effectively, balancing urgent enquiries and arrivals with ongoing administrative work.
• Contribute to prospective student meetings by providing accurate updates on applications, outstanding actions and potential obstacles to enrolment.
• Produce admissions reports and summaries to support planning, recruitment activity and decision-making.
• Share recurring questions, family feedback and admissions insights with the recruitment and marketing teams.
• Identify practical improvements that reduce duplication, improve response times and strengthen the applicant experience.
• Support colleagues and provide cover within the team as required.
• Complete mandatory safeguarding, compliance and professional development training.
• Undertake other reasonable duties appropriate to the role, as agreed with the Director of Marketing and Admissions.