Admissions Officer

Leicestershire County Council; Leicester; On-site; GBP 27,000 - 28,000; Full time

Job summary

Leicestershire County Council is seeking a highly organised School Admissions Officer to guide families through applying for a school place, delivering a customer-friendly and compliant admissions service.

You will manage enquiries, process applications, and maintain accurate data, working with parents, schools, and other authorities to support fair and transparent outcomes. This includes statutory admissions and non-statutory in-year cases.

Qualifications

• Education to GCSE C or equivalent incl English Language and Maths.
• Experience in administration or excellent customer care is essential.
• Strong spelling/grammar and IT proficiency for data handling.

Responsibilities

• Process school applications and manage general enquiries.
• Maintain accurate records and produce reports for statutory compliance.
• Work with families, school staff, and other authorities to support outcomes.
• Ensure activity aligns with the School Admissions Code 2021 and policies.

Skills

Attention to detail

IT skills

Communication skills

Organisation & time management

Confidentiality

Customer service experience

Call handling experience

Teamwork

Education

GCSE English and Maths or equivalent

NVQ level in administration or relevant experience

Tools

Microsoft Office

School admissions IT systems

Job description

Organisation: Leicestershire County Council

Work Location: County Hall, Leicester Road, Glenfield, Leicestershire, LE3 8RA

Salary: £26,832 - £28,146 per annum (pro-rata for part-time) (pay award pending)

Working Hours:Full-time - 37 hours per week

Contract Type: Permanent

Closing Date: 1st September 2026

Interview Date(s): 10th & 11th September 2026

About the Role

We are seeking a highly organised and customer-focused School Admissions Officer to join our team and play a key role in delivering a customer friendly, efficient, and compliant school admission service. In this role, you will be responsible for guiding families through the process of applying and attaining a school place successfully, ensuring they receive clear, timely, and accurate information at every stage.

You will manage general enquiries, process school applications, while maintaining accurate data to help you make the correct decisions. You will work closely with parents/carers, school staff, other agencies and other local authorities to support fair and transparent outcomes. This includes both statutory school admissions, and non-statutory in‑year admissions, it will also include supporting where necessary the School Appeals Team.

Attention to detail is essential, as you will be responsible for maintaining accurate records, producing reports, and ensuring all activity aligns with statutory requirements as set out in the School Admissions Code 2021 and local school admission policies. This is a fast-paced role that requires strong communication skills, empathy, and the ability to manage competing deadlines.

This is an excellent opportunity for someone who enjoys working both on their own as well as a part of a bigger team, takes pride in delivering excellent service, and wants to contribute to providing a positive experience for Leicestershire families that helps to raise outcomes for local children.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• Education to GCSE ‘C’ or equivalent including English Language and Mathematics, or equivalent NVQ level in administration or relevant excellent customer care experience. Excellent spelling and grammar are essential to this role
• Knowledge and experience of administrative processes and systemsthat operates in a legal and regulatory framework including a strong understanding of the school admissions code
• Competent standard of IT skills including software packages (e.g. Microsoft Office), managing spreadsheets and keeping records up to date
• The ability to confidently plan, organise, prioritise your own workloads to meet tight time scales, with good attention to detail, demonstrable experience of working as part of an established team and be able to work independently
• Good interpersonal, communication and people management skills is vital in this role especially during challenging circumstances, where remaining calm and positive will be essential in demonstrating excellent empathetic skills when handling complex queries
• Experience of call handling and a proven ability to work effectively with families using a supportive yet assertive approach.
• Understanding the need and ability to maintain confidentiality

In addition, we also expect you to share our commitment to our valuesandto delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion,please contact:

Amena Hajat

Telephone: [phone]

Email: [e-mail]