Admissions Officer

Leicestershire County Council; Glenfield; On-site; GBP 27,000 - 28,000; Full time

Job summary

Leicestershire County Council is seeking a School Admissions Officer to guide families through applying for a school place, ensuring accurate information and timely responses. You will handle enquiries, process applications, maintain records, and support the Appeals Team in a fast-paced environment.

The role emphasizes clear communication, data accuracy, and collaboration with parents, schools, and other authorities. Flexible working can be discussed where possible.

Qualifications

• GCSE grade C or equivalent including English and Maths.
• Experience with administrative processes within a legal/regulatory framework, and knowledge of the school admissions code.
• Proficient IT skills with packages like Microsoft Office and ability to manage records.

Responsibilities

• Handle general enquiries and guide families through the school admissions process.
• Process school applications and maintain accurate data for decision making.
• Produce reports and ensure activities align with the School Admissions Code 2021 and local policies.
• Support the School Appeals Team when required and collaborate with families, schools and other authorities.

Skills

Organisation

Customer service

Communication

IT skills

Education

GCSE English & Maths (C)

Tools

Microsoft Office

Spreadsheets

Job description

Job Description

Organisation: Leicestershire County Council

Work Location: County Hall, Leicester Road, Glenfield, Leicestershire, LE3 8RA

Salary: £26,832 - £28,146 per annum (pro-rata for part-time) (pay award pending)

Working Hours: Full-time - 37 hours per week

Contract Type: Permanent

Closing Date: 1st September 2026

Interview Date(s): 10th & 11th September 2026

About The Role

We are seeking a highly organised and customer-focused School Admissions Officer to join our team and play a key role in delivering a customer friendly, efficient, and compliant school admission service. In this role, you will be responsible for guiding families through the process of applying and attaining a school place successfully, ensuring they receive clear, timely, and accurate information at every stage.

You will manage general enquiries, process school applications, while maintaining accurate data to help you make the correct decisions. You will work closely with parents/carers, school staff, other agencies and other local authorities to support fair and transparent outcomes. This includes both statutory school admissions, and non‑statutory in‑year admissions, it will also include supporting where necessary the School Appeals Team.

Attention to detail is essential, as you will be responsible for maintaining accurate records, producing reports, and ensuring all activity aligns with statutory requirements as set out in the School Admissions Code 2021 and local school admission policies. This is a fast‑paced role that requires strong communication skills, empathy, and the ability to manage competing deadlines.

This is an excellent opportunity for someone who enjoys working both on their own as well as a part of a bigger team, takes pride in delivering excellent service, and wants to contribute to providing a positive experience for Leicestershire families that helps to raise outcomes for local children.

About You

• Education to GCSE ‘C’ or equivalent including English Language and Mathematics, or equivalent NVQ level in administration or relevant excellent customer care experience. Excellent spelling and grammar are essential to this role
• Knowledge and experience of administrative processes and systems that operates in a legal and regulatory framework including a strong understanding of the school admissions code
• Competent standard of IT skills including software packages (e.g. Microsoft Office), managing spreadsheets and keeping records up to date
• The ability to confidently plan, organise, prioritise your own workloads to meet tight time scales, with good attention to detail, demonstrable experience of working as part of an established team and be able to work independently
• Good interpersonal, communication and people management skills is vital in this role especially during challenging circumstances, where remaining calm and positive will be essential in demonstrating excellent empathetic skills when handling complex queries
• Experience of call handling and a proven ability to work effectively with families using a supportive yet assertive approach.
• Understanding the need and ability to maintain confidentiality

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer .

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For More Information Or An Informal Discussion, Please Contact

Amena Hajat

Telephone: [phone]

Email: [e-mail]

About Us

About Leicestershire County Council

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.

Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.

Benefits

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process

Our Organisational Values

Our Employee Benefits

Working for Us