Admissions Manager

Higher Ed Partners; St Albans; On-site; GBP 36,000 - 50,000; Full time

Job summary

Higher Ed Partners is seeking an Admissions Team Leader for on-site work in St Albans or Brighton to lead a high-performing team through the applicant journey from application to enrolment.

You will own performance, quality, compliance and continuous improvement, using data to make admissions faster, smarter and more effective.

This leadership role focuses on coaching, process design, and building strong partnerships with university clients to shape the student journey.

Qualifications

• Experience in higher education admissions and applicant journey.
• Proven experience leading a team of admissions staff.
• Strong knowledge of admissions compliance and policy.
• Experience with KPIs, SLAs, MI and process improvement.
• Attention to detail and commitment to delivering an exceptional applicant experience.

Responsibilities

• Lead and develop a team of Admissions Coordinators through coaching, 1:1s, QA and performance management.
• Own KPIs and MI, driving turnaround times, accuracy, workload management and SLA performance.
• Champion accuracy and compliance, overseeing eligibility checks, document verification and admissions decisions.
• Improve processes, developing workflows, SOPs and quality controls to remove bottlenecks and improve efficiency.
• Manage complex cases and build strong relationships with our university partners.
• Shape the student journey, working closely with Enrolment, Retention and Partner Support.
• Use data to drive change, developing dashboards and reporting to identify trends and opportunities.

Skills

Higher Education admissions experience

Proven team leadership experience

Admissions compliance knowledge

KPIs, SLAs, MI experience

Attention to detail and applicant exp

Job description

Admissions Team Leader | Shape the Student Journey

Location: On site St Albans or Brighton| Full-time | £36,000 - £50,000 (DoE)

Are you an experienced Higher Education admissions professional ready to take the next step in your leadership career?

At HEP, we’re looking for an Admissions Team Leader to lead a high-performing team and help deliver an exceptional applicant experience — from application through to enrolment.

This is more than a people-management role. You’ll have real ownership of performance, quality, compliance and continuous improvement, using data and insight to make admissions faster, smarter and more effective.

The Role

• Lead and develop a team of Admissions Coordinators through coaching, 1:1s, QA and performance management.
• Own KPIs and MI, driving turnaround times, accuracy, workload management and SLA performance.
• Champion accuracy and compliance, overseeing eligibility checks, document verification and admissions decisions.
• Improve processes, developing workflows, SOPs and quality controls to remove bottlenecks and improve efficiency.
• Manage complex cases and build strong relationships with our university partners.
• Shape the student journey, working closely with Enrolment, Retention and Partner Support.
• Use data to drive change, developing dashboards and reporting to identify trends and opportunities.

Why HEP?

At HEP, we work in partnership with universities to deliver outstanding experiences for students throughout their journey. We’re an ambitious, collaborative organisation committed to doing things better. Our culture is built around four core values: Integrity, Innovation, Results and Teamwork.

What We're Looking For

• Higher Education admissions experience
• Proven team leadership experience
• Strong admissions compliance and policy knowledge
• Experience with KPIs, SLAs, MI and process improvement
• Excellent attention to detail and a commitment to delivering an exceptional applicant experience

If you’re ready to lead a team, improve processes and make a real difference to the student journey, we’d love to hear from you.