Admissions Associate

London Business School; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

27 days annual leave

Group Pension Scheme

Free onsite gym

Professional development

Cycle to work scheme

Wellbeing offering

Volunteer leave

Job summary

London Business School is seeking an organised, customer-focused Admissions Associate to join our Executive Education team. This is a 12‑month fixed term contract role supporting the admissions process for our world-class programmes, including CRM data entry, reporting and invoice requests.

You will be the primary contact for participant enquiries, maintain the admissions CRM and assist with data-driven reporting to inform decisions. A proactive approach and strong IT skills are essential.

Qualifications

• Experience in a customer-facing environment.
• Strong written and verbal communication skills.
• Good attention to detail and accuracy when working with data.
• Sound working knowledge of standard IT packages, systems and databases.
• Ability to interpret and apply guidelines to specific activities.

Responsibilities

• Act as a key point of contact for participant and candidate enquiries.
• Respond to queries by email, phone and in person, ensuring a professional and helpful service.
• Process applications and complete admissions-related administrative tasks accurately and efficiently.
• Maintain CRM and School database records to ensure information is complete and up to date.
• Support diary management and other operational activities required by the Admissions team.
• Organise, upload and monitor data to support accurate performance reporting.
• Generate standard CRM reports to support decision-making within the team and wider department.

Skills

Customer-facing

CRM systems

Data entry

Attention to detail

Team collaboration

Tools

MS Office

Job description

Support world-class Executive Education by delivering a seamless admissions experience.

Why London Business School?

London BusinessSchool;aglobal and vibrant business communitybasedin three of the world’s most dynamic cities, London, Dubai and Riyadh.It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world.We offer best inclass hybrid learningto our students andparticipants, whilst creatinga flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

The Role

12 month Fixed Term Contract

London Business School is seeking an organised, customer-focused and proactive Admissions Associate to join our Executive Education team. This is an exciting opportunity to play a key role in supporting the admissions process for our world-class Executive Education programmes.

You will support the admissions process for the sales team and process individual applications that result in participants attending our Executive Education programmes.

You will be responsible for ensuring that the Admissions CRM system and School database are accurate, up to date and effectively maintained. You will also support a wide range of administrative activities that enable the smooth running of the Admissions function, including CRM data entry, reporting, inbox management, candidate enquiries and invoice request processing.

This role would suit someone who enjoys providing excellent service, working with data and systems, collaborating with colleagues, and contributing to process improvements.

Main Responsibilities

• Act as a key point of contact for participant and candidate enquiries.
• Respond to queries by email, phone and in person, ensuring a professional and helpful service.
• Process applications and complete admissions-related administrative tasks accurately and efficiently.
• Maintain CRM and School database records to ensure information is complete, accurate and up to date.
• Support diary management and other operational activities required by the Admissions team.
• Organise, upload and monitor data to support accurate performance reporting.
• Generate standard CRM reports to support decision-making within the team and wider department.

Who We Are Looking For

• Experience working in a customer-facing environment.
• Excellent written and verbal communication skills.
• Strong organisational and time management skills, with the ability to prioritise effectively.
• Good attention to detail and accuracy when working with data.
• A sound working knowledge of standard IT packages, systems and databases.
• The ability to interpret and apply guidelines to specific activities.
• A collaborative and proactive approach to working with others.
• Experience in standard financial management processes, or an interest in developing in this area.
• An interest in higher education, student recruitment or executive education

Benefits You Can Enjoy

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Enrolment into the Group Pension Scheme
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.
For this role specifically, you will be expected to be on campus 2 days per week.

We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work

Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed tocreating tangible and sustainable change in drivinginclusion & belonging within our School, education andsociety at large.We are dedicated to creating an environment where everyone in our community feels they belong and thrive.This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying

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Competitive salary dependent upon experience