Faculty Assistant

London Business School; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual leave 27 days

Group Pension Scheme

Onsite gym and swimming pool

Professional development

Cycle to work scheme

Wellbeing support

Volunteering leave

Job summary

London Business School is seeking a proactive Faculty Assistant to deliver broad administrative support to departments, including diary management and course administration for degree and other programmes. You will work with faculty and the administrative team to ensure a high-quality experience for students, faculty and staff.

During probation, on-site attendance is required. Thereafter, on-campus presence is expected three days per week.

Qualifications

• Proven ability to provide high-quality administrative support.
• Experience in an international environment is desirable.
• Diary management and data accuracy are essential.
• Proactive, able to handle multiple deadlines and priorities.
• Ability to work with faculty, staff and students to deliver a great experience.

Responsibilities

• Provide broad administrative support to the department.
• Act as course administrator for degree and other programmes.
• Manage diaries and schedule meetings for faculty and staff.
• Liaise with faculty, staff and students to ensure smooth operations.
• Ensure data integrity in business systems and records.
• Contribute to process improvements and service enhancements.

Skills

Interpersonal communication

Written and verbal communication

Customer service excellence

Attention to detail

Time management

Teamwork & independence

Tools

Excel

Word

Outlook

PowerPoint

Job description

Are you a determined administrator seeking your next challenge?

Why London Business School?

London BusinessSchool;aglobal and vibrant business communitybasedin three of the world’s most dynamic cities, London, Dubai and Riyadh.It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world.We offer best inclass hybrid learningto our students andparticipants, whilst creatinga flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

The Role

The Faculty Assistant will provide a broad range of administrative support, including as course administrator for all departmental teaching on degree and other programmes. The postholder will provide assistance to assigned faculty, including diary management, whilst working closely with members of the administrative team. You will work within and outside the department to provide a high-quality experience to students, faculty and staff.

Please note, during the probation period this role will require full on-site attendance. Thereafter, this role will be based on-campus 3 days per week.

Main Responsibilities

• High-quality support service provided to all stakeholders (faculty members, Subject Area Manager, colleagues, students and external stakeholders)
• Timely and accurate production of high-quality materials.
• Up-to-date diary management.
• Timely response to and resolution of enquiries, requests and issues.
• Accuracy and integrity of data in business systems.
• Development of relationships within and outside the team, and positive feedback from colleagues.
• Compliance with processes, procedures and standards.
• Accuracy of financial records.
• Contributions to process reviews and operational improvements.

Who We Are Looking For

• Confident IT user and competent in use of Microsoft Excel and Word, Outlook and Power Point
• Excellent interpersonal and written and verbal communication skills
• Commitment to providing an outstanding level of customer service
• Attention to detail is essential
• IT literate and competent in the use of databases, spreadsheets, Word and the World Wide Web. Training will be given on in-house systems
• Experience of working in an international environment and an appreciation of cultural issues is desirable
• Skilled in handling a busy workload, prioritising multiple deadlines, time management skills, proactive and proven ability to use initiative
• Proven ability to have successful interactions with individuals at all levels: experience of working with senior executives, support staff, as well as working within a team and independently.

Benefits You Can Enjoy

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Enrolment into the Group Pension Scheme
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.
For this role specifically, you will be expected to be on campus 3 days per week.

We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work

Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed tocreating tangible and sustainable change in drivinginclusion & belonging within our School, education andsociety at large.We are dedicated to creating an environment where everyone in our community feels they belong and thrive.This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying

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Competitive salary dependent upon experience