Admissions and Enrollment Operations Specialist

University of Rochester; St Albans; On-site; GBP 58,827,000 - 82,429,000; Full time

Job summary

The University of Rochester is seeking an Admissions and Enrollment Operations Specialist to lead graduate admissions and enrollment strategies for SAS and Hajim. You will provide subject-matter expertise in admissions processes, oversee CRM-enabled communications, and support recruitment through data-informed planning.

Responsibilities include coordinating admissions from inquiry to enrollment, developing outreach campaigns, and maintaining data integrity in Slate CRM.

Qualifications

• Bachelor's degree and 3 years of professional experience in admissions, enrollment management, student services, higher education administration, or a related field required.
• Or equivalent combination of education and experience.
• Experience with Slate preferred.
• Experience in graduate education preferred.

Responsibilities

• Develop, implement, and evaluate graduate admissions and enrollment strategies that support recruitment, application completion, matriculation, and student engagement goals for SAS and Hajim.
• Provide strategic oversight of admissions operations, prospective student outreach, recruitment initiatives, and CRM-supported communications.
• Coordinate and oversee graduate admissions processes from inquiry through enrollment.
• Monitor applicant progress and implement outreach strategies for admitted, deferred, and inactive applicants.
• Maintain current knowledge of graduate admissions policies, procedures, and enrollment regulations.
• Develop and execute communications strategies throughout the prospective student lifecycle.

Skills

Slate CRM experience

Graduate admissions knowledge

Education

Bachelor's degree

3 years of professional experience in admissions, enrollment management, or related field

Tools

Slate CRM

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

435 Alumni Rd, Rochester, New York, United States of America, 14627

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

210200 Deans Office - SAS

Work Shift:

UR - Day (United States of America)

Range:

UR URG 109 H

Compensation Range:

$27.16 - $38.03

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

The Admissions and Enrollment Operations Specialist is responsible for developing, implementing, and evaluating graduate admissions and enrollment strategies that support recruitment, application completion, matriculation, and student engagement goals for graduate programs in the School of Arts & Sciences (SAS) and the Hajim School of Engineering & Applied Sciences (Hajim). The position serves as a subject matter expert in graduate admissions processes and enrollment management, providing strategic oversight of admissions operations, prospective student outreach, recruitment initiatives, and CRM-supported communications. The position reports to the SAS/Hajim Assistant Dean of Graduate Education and Postdoctoral Affairs, is accountable to the Director of Masters Admissions in Enrollment Strategy & Operations and collaborates with academic departments while exercising independent judgment in admissions process administration, enrollment strategy execution, and data-informed recruitment planning.

ESSENTIAL FUNCTIONS

Strategic Recruitment and Enrollment Management

• Research, develop, and implement strategic recruitment initiatives designed to attract and enroll highly qualified graduate students.
• Plan and execute recruitment activities for assigned populations and programs, including virtual and in-person outreach efforts.
• Advise prospective students regarding admissions requirements, application processes, funding opportunities, and enrollment options.
• Develop and maintain relationships with academic partners, university stakeholders, and external organizations to support recruitment objectives.
• Develop and maintain relationships with academic partners, university stakeholders, and external organizations to support recruitment objectives.
• Represent the University at recruitment events, information sessions, conferences, and other enrollment-related programs as needed.
• Support campus visits, information sessions, webinars, and student engagement activities designed to enhance yield and enrollment outcomes.

Admissions and Application Management

• Coordinate and oversee graduate admissions processes from inquiry through enrollment.
• Monitor applicant progress and implement outreach strategies for admitted, deferred, and inactive applicant populations.
• Process admissions decisions, melts, and deferrals for School of Arts & Sciences (SAS) and Hajim School graduate programs, ensuring accuracy, timeliness, and compliance with institutional policies and procedures.
• Maintain current knowledge of graduate admissions policies, procedures, and enrollment regulations.

Communications and Enrollment Outreach

• Develop and execute communications strategies throughout the prospective student lifecycle.
• Create targeted communication campaigns to support inquiry generation, application completion, admission acceptance, and enrollment conversion.
• Collaborate with student ambassadors, faculty, and staff to deliver personalized engagement opportunities for prospective students.
• Manage admissions-related communications, digital content, and enrollment communications within CRM and university platforms.

Enrollment Systems, CRM, and Reporting

• Serve as a functional expert in SAS and Hajim for Slate CRM in support of admissions and enrollment objectives.
• Develop and maintain recruitment reports, dashboards, and enrollment analyses to support strategic decision-making by the school graduate dean.
• Monitor admissions and enrollment trends and provide recommendations to improve recruitment effectiveness and operational efficiency.
• Ensure data integrity and compliance through ongoing management of admissions records and enrollment data.
• Support admissions workflow enhancements, process improvements, user training, and system optimization efforts.

Fellowship and Scholarship Administration

• Manage graduate fellowship application and nomination processes.
• Support the school graduate dean to evaluate applications and recommend funding allocations consistent with institutional priorities.
• Monitor award administration, budgets, expenditures, and reporting activities.
• Maintain accurate records and ensure compliance with applicable policies and procedures.

Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• Bachelor's degree and 3 years of professional experience in admissions, enrollment management, student services, higher education administration, or a related field required
• Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

• Experience with Slate preferred
• Experience in graduate education preferred

LICENSES AND CERTIFICATIONS

• DL NUMBER - Driver License, Valid and in State As assigned, some specific programs may require a valid NYS Motor Vehicle License upon hire required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status,or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.