Administrator - Technical Support Team

South Gloucestershire Council; Yate; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Generous annual leave

Wellbeing support

Staff discounts

Job summary

South Gloucestershire Council is recruiting an Administrator to provide efficient, responsive administrative support to the Place Department. In a busy environment you will manage correspondence, maintain records and respond to enquiries to ensure services run smoothly.

You will support the Licensing team by handling service requests and complaints, processing taxi licensing applications and related paperwork, and delivering high-quality customer service.

Qualifications

• NVQ Level 3 with English and maths or equivalent.
• Strong organisation and workload management skills.
• Excellent communication with users and colleagues.
• Proficient IT skills including databases, reporting, data analysis.

Responsibilities

• Respond to service requests, customer enquiries and complaints, ensuring timely progress.
• Process taxi licensing applications, appointments, enquiries and complaints with high service standards.
• Administer licensing applications including premises and personal licences, lottery registrations, and charity collections.

Skills

Organisational skills

IT skills

Communication skills

Data analysis

Education

NVQ Level 3 (English & maths) or equivalent

Tools

Databases

Reporting tools

Job description

How you'll make a difference

As an Administrator, you will provide efficient, responsive and high-quality administrative support to the Place Department. Working in a busy environment, you will support the smooth running of the service by managing correspondence, maintaining accurate records, processing documentation and responding to enquiries in a timely manner. Your strong organisational skills and attention to detail will help ensure that administrative processes are delivered effectively, supporting colleagues across the department and contributing to the delivery of key services.

What you will be doing

• You will support the Licensing team by responding to service requests, customer enquiries and complaints, ensuring queries are progressed efficiently and customers are kept informed of outcomes and actions taken.
• It will be your responsibility to process taxi licensing applications, appointments, enquires and complaints, maintaining a high standard of customer service throughout.
• A key aspect of your role will be undertaking the administration and processing of a range of licensing applications, including premises licences, personal licences, lottery registrations and charity collections. You may also deal with personal and sometimes sensitive information which will need to be input precisely and accurately.

What we need from you

• It is essential that you hold an NVQ Level 3, including English and maths, or an equivalent qualification, or be able to demonstrate relevant experience in an administrative or business support environment.
• You will demonstrate excellent organisational skills, with the ability to plan, prioritise and manage workloads effectively to meet deadlines.
• We are looking for someone who can communicate confidently and professionally with service users, colleagues and partner agencies through a range of methods, including email, telephone and face-to-face interactions.
• You must have strong IT skills, including experience using databases, running standard reports, analysing data and presenting information clearly and accurately.

What you need to know

• This role is hybrid, with a mixture of working at our office in Broad Lane, Yate and from home.

Interviews will be held on 10th November 2026.

How a career at South Gloucestershire Council is different

• As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
• We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
• We know our team work best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance.
• We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

• We're building and shaping communities which people are proud of.
• We're planning for the future; building and improving the roads, railways, schools, green spaces, and houses.
• We’re providing essential services across our communities to ensure they are safe and well maintained.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

We’re making a difference, be part of it!