Administrator Support Coordinator

YUSEN LOGISTICS CO; Long Eaton; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Health cash plan

Company pension scheme

Cycle to work scheme

Employee referral scheme

Critical Illness Cover

Free online Fitness Platform

Job summary

Yusen Logistics is seeking a dedicated Operations Co-ordinator to monitor daily production and logistics abnormalities, ensuring procedures are followed and records are accurate.

The role involves data entry, manifest checks, and timely customer reporting. You will liaise with multiple stakeholders, manage truck movements, and maintain real-time tracking while delivering reliable updates and proactive problem solving.

Qualifications

• Proficient in MS Office including Excel/PowerPoint/Outlook.
• Strong communication and teamwork skills.
• Willingness to be flexible for overtime and shift coverage.

Responsibilities

• Support daily abnormalities raised by production and logistics stakeholders.
• Check manifest paperwork against planned data with accuracy.
• Enter and maintain records in the tracking system.
• Follow the customer escalation process within agreed timelines.
• Coordinate truck arrivals/departures to ensure smooth operations.
• Liaise with LPs and log delays/abnormalities in the system.
• Communicate delays and issues to relevant departments for resolution.

Skills

Microsoft Excel

PowerPoint

Outlook

Communication

Teamwork

Flexibility

Job description

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice. www.yusen-logistics.com,

• Support daily abnormalities raised by the production plant and logistics stakeholders, ensuring full adherence to procedures
• Check completed manifest paperwork with 100% accuracy against planned parts collection data
• Complete all customer reports accurately and on time, ensuring information is clear and reliable
• Enter data into the system with precision, monitoring and updating records as required
• Follow the customer's escalation process promptly and in line with agreed timelines
• Manage truck arrivals and departures to maintain smooth operational flow
• Liaise with all LPs, logging delays and abnormalities into tracking system
• Communicate with relevant departments regarding delays and freight abnormalities, ensuring issues are captured and escalated appropriately
  Based at our customer's site, this is a key role responsible for keeping track of inbound parts and ensuring the operation runs smoothly. You'll use your excellent organisational skills to keep our tracking system accurate and updated in real time, and your strong communication skills to ensure both Yusen and customer stakeholders are fully informed throughout the day., Strong communication skills, with the confidence to engage effectively with both Yusen and customer stakeholders
• A genuine commitment to delivering excellent customer service
• Good working knowledge of Microsoft applications, including Excel, PowerPoint and Outlook
• A collaborative, team focused approach
• Flexibility to support overtime, holiday cover and sickness cover when required
• The ability to work independently and manage tasks without supervision
• A high level of accuracy and attention to detail in all aspects of your work
  At Yusen Logistics you will have the opportunity to contribute to meaningful projects, work alongside talented professionals, and grow your career in an environment that values innovation, accountability, and collaboration.

At Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process. However, we encourage candidates to use these tools to enhance their application rather than replace their own effort and authenticity. During the interview process, we expect responses to reflect your own experience, thinking and capabilities.

You’ll also play an important part in supporting our drivers - providing clear schedule information, coordinating their movements, and helping resolve any issues that arise to keep the operation flowing efficiently. Our customer operates 24 hours a day, so you’ll need to be flexible and able to work within a rotational shift pattern. Shifts run Monday to Friday across three set start times:

• 05:00-14:00
• 13:00-23:00
• 21:00-06:00, Salary of £30,508.11 per annum
• 45-hour contract with 60 minute lunch
• Health cash plan
• Company pension scheme
• Cycle to work scheme
• Employee referral scheme
• Critical Illness Cover
• Free online Fitness Platform, i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• Employee benefits, i.e., free eye test, up to 25% off gym membership, and high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling and Care Concierge Service
• Tailored development and career opportunities
• New trucks
• Set routes
• Good work/life balance