Operations Manager – Derbyshire

Opcare Limited; East Midlands; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive market salary

Incremental holiday allowance up to 41 days

Refer a Friend incentive scheme

Enhanced Family Leave/Pay

Job summary

Opcare Limited is seeking an experienced Operations Manager to lead their orthotic teams in Derby. This role provides an opportunity to develop and oversee the Opcare centre, ensuring service excellence for NHS patients.

The ideal candidate will have strong management and leadership skills, with experience in a customer-facing role. The position includes competitive salary and benefits, and seeks individuals with a commitment to enhancing lives through innovative services.

Qualifications

• Demonstrated experience in a customer-facing management role.
• Strong management and leadership skills.
• Excellent organisational and communication abilities.

Responsibilities

• Develop and oversee the Opcare centre operations.
• Manage a large diverse team and ensure service goals are met.
• Lead customer review meetings and ensure reporting requirements are met.

Skills

Management and leadership skills

Organisational abilities

Communication skills

Data analysis knowledge

Customer relationship management

Education

Qualification in Business or Leadership & Management (desirable)

Job description

We have an exciting opportunity for an experienced Operations Manager with a healthcare background to join our team in Derby. The successful candidate will play a key role in leading our orthotic clinical and admin teams to deliver a safe, effective and patient centred service to NHS patients. This is a broad role with a large team, the role holder will take responsibility for excellent service delivery to patients and our NHS partners, which comprises of clinical service delivery.

Key Responsibilities:

• To develop, manage & oversee the running of the Opcare centre to ensure the service achieves strategic goals, KPIs and operates within financial budgets & targets.
• Management of a large diverse team in line with company processes.
• Develop and maintain a workforce plan which ensures that the business has the right levels of flexible, multi-skilled and experienced staff to meet the business requirements at present and for the foreseeable future looking at succession plans and the capacity for growth.
• Attend and lead customer review meetings and ensure that all customers reporting requirements are met.
• Deliver a service which scores high on customer satisfactory surveys and delivers excellence in patient outcomes.
• Evaluate service performance by gathering, analysing and interpreting data and metrics and utilise this data to identify areas for improvement and implement these improvements.

Skills and Experience:

• Demonstrated experience in a customer facing, management role.
• Demonstrable strong management and leadership skills.
• Excellent organisational and leadership abilities.
• Outstanding communication and people skills.
• Working knowledge of data analysis and performance/operation metrics.
• History of building and maintaining excellent working relationships both internally and externally.
• Previous experience of working in an environment regulated by the CQC.

Qualifications:

No formal qualifications are required for this post however a qualification in Business or Leadership & Management is desirable.

What we Offer:

• Competitive market salary
• Incremental holiday allowance starting at 35 days, up to 41 days (inclusive of bank holidays)
• Refer a Friend incentive scheme
• Enhanced Family Leave/Pay

Why Join Us?

At AM Healthcare Group, we are dedicated to enhancing the lives of individuals who rely on mobility and accessibility solutions. As an international group of companies, we provide innovative products and services that make a real difference in people’s daily lives.

We are proud to be an equal opportunities employer with a firm commitment to diversity and inclusion across all areas of our organisation. As a Disability Confident Employer, we actively welcome applications from individuals of all abilities. If you require any support or adjustments during the recruitment process, please do not hesitate to get in touch.

We are also a proud signatory of the Armed Forces Covenant, and we encourage applications from veterans, reservists, and members of the wider armed forces community.

Please note that applicants must have the right to work in the UK at the time of application. Unfortunately, we are unable to provide visa sponsorship for this role.

21 Nuffield Way, Abingdon, Oxfordshire, OX14 1RL, United Kingdom