Administrator (Sexual Health Service)

Royal Berkshire Nhs Foundation Trust; Reading; On-site; GBP 21,000 - 27,000; Full time

Job summary

Royal Berkshire NHS Foundation Trust is seeking a passionate, reliable administrator to join the Administration Team for Sexual Health Services. You will handle patient enquiries, schedule appointments, process clinic letters and perform general clerical tasks.

You will maintain patient confidentiality, communicate with patients and colleagues at all levels, and may cover reception duties at Reading and Newbury sites.

Qualifications

• Team player with good communication and excellent customer service.
• Attention to detail and accurate data entry skills.
• Ability to handle confidential information with discretion.

Responsibilities

• Answer patient and staff telephone enquiries.
• Schedule appointments and manage clinic letters.
• Perform general clerical tasks and reception duties as needed.
• Support the pathway of care within Sexual Health Services.

Skills

Attention to detail

Excellent communication

Data entry

Customer service

Job description

The post holder will ensure high levels of patient and clinical satisfaction by being accessible, patient-focused and a knowledgeable point of contact, ensuring you work within the Royal Berkshire Hospital and the British Association of Sexual Health and HIV guidelines / policies / protocols.

Participate in the provision of an integrated sexual health service, assisting clinicians in managing patient requirements. Specifically, the post holder will be the point of contact for all administrative issues relating to patients' pathways of care, including Family Planning (contraception), HIV and Psychosexual Therapy. Duties will be allocated based on the demands of the service.

Work as part of a multidisciplinary team, offering holistic, non-judgmental patient care, and provide support in the proactive management of the patient pathway, ensuring the pathway is managed smoothly.

This role includes general admin duties including answering patient and staff telephone enquiries, scheduling appointments, processing clinic letters and general clerical tasks.

You will possess attention to detail excellent keyboard / data entry skills, be comfortable communicating with patients and colleagues at all levels, working quickly and accurately under pressure.

A high level of patient confidentiality is required due to the sensitive nature of the department.

You may be required to cover reception duties at both the Reading and Newbury sites.

The Administration Team for Sexual Health Services is seeking a passionate, enthusiastic, reliable and hard-working individual to join our department.

We are looking for a team player with good communication and excellent customer service skills, with a positive attitude towards work.

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our "CARE" values:Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.