Administrator

Berkshire Healthcare Foundation Trust; Wokingham; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Flexible working

27 days leave

Learning & development

Cycle to Work

Free parking

Job summary

Berkshire Healthcare Foundation Trust is seeking an organised, motivated Administrator to support the administrative functions of the CAMHS Eating Disorders Service. You will be the first point of contact, assist the multidisciplinary team and handle confidential correspondence with a focus on accuracy and timeliness.

The role requires good IT skills, experience with Outlook/Word/Excel, and an ability to multi-task in a busy office.

Qualifications

• Excellent interpersonal, observational and reporting skills.
• Able to deal with sensitive and sometimes challenging phone calls.
• Confident IT skills and using Microsoft Outlook, Word and Excel.

Responsibilities

• Be the first point of contact and support the administration and reception function for the CAMHS Eating Disorders Service.
• Attend meetings, transcribe minutes and distribute information promptly.
• Input confidential correspondence, reports and documentation within agreed timescales.

Skills

Interpersonal skills

IT skills

Multitasking

Teamwork

Education

Basic knowledge of administration

Tools

RiO

Microsoft Office 365

Outlook

Word

Excel

Job description

Berkshire Eating Disorders Service is an all-age service comprising two supportive, welcoming and motivated teams who seek to provide the best care for all our patients. We pride ourselves on being a dynamic, people-centred environment, where you will be empowered to support patients with complex conditions, adopting a personalised approach to patient care that maximises independence, choice and control, following our philosophy of enabling people to reach and maintain their optimum level of health and wellbeing.

Working in a passionate team, you will have access to our Trust-wide Learning and Development programme and be supported in your career and personal growth, with opportunities to help you build your Continuing Professional Development portfolio, enabling you to extend your skills and ensure that you excel.

We value compassionate leadership and Quality Improvement, which is about creating a culture where everyone has a voice and where service users and staff collaborate to have a direct impact on the things that matter most.

We are looking for an organised, motivated and enthusiastic Administrator to support the administrative functions of the Service. You will work in a supportive environment to assist the multidisciplinary clinical team in providing a patient focused service.

This role is not eligible for Skilled Worker visa sponsorship under current UK immigration rules. Applicants must already have the right to work in the UK.

Main duties of the job

• To be the first point of contact, support the administration and reception function for the CAMHS Eating Disorders Service for daily operational requirements, to meet service delivery requirements.
• Attend meetings where the information may be complex and sensitive, take and transcribe minutes. Distribute information prior to and after meetings in a timely fashion.
• Use a variety of software packages, including Microsoft Office 365/Word/Excel and knowledge of RiO would be an advantage.
• Input confidential correspondence, reports and other documentation within an agreed timescale using software packages, maintaining a high standard.
• Carry out a variety of admin tasks, be aware of deadlines, use initiative and prioritise own workload in accordance with service needs.
• Liaise and communicate effectively with service users, all levels of staff within the service and the wider Trust.

About us

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

Job responsibilities

The must haves for this role:

• Excellent interpersonal, observational and reporting skills
• Able to deal with sensitive and sometimes challenging phone calls.
• Confident IT skills and using Microsoft Outlook, Word and Excel.
• Previous experience of working in an office.
• Able to muti-task, be proactive, adaptable and resilient.

In addition to explaining how you meet the person specification, you must complete your employment history for at least the last five years. Any experience, skills or responsibilities referenced in your supporting statement should be evidenced within your employment history. Applications that do not include sufficient employment history to support the experience claimed may not be shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Stonewall Proud Employer, Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to email Jackie Crump via email on [e-mail] wholl be delighted to help.

Person Specification

Education, qualifications or training

• Basic knowledge of administration and/or office procedures

Continuous Professional Development

• To participate in all personal review meetings, take responsibility for personal and professional development and for developing the role and the services provided.

Previous Experience

• Previous knowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking
• Knowledge and experience of using a variety of software programmes/packages

Knowledge, skills and abilities

• Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases
• Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload

Additional Requirements

• Ability to travel to designated base and other sites as may be required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Berkshire Healthcare Foundation Trust

Address

£27,106 to £28,850 a yearper annum ( Incl of HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

371-CFS883