Administrator/Receptionist - Cambridge

Welbeck Group; Cambridge; Remote; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Career development

Professional growth

Modern facility

Supportive team

Guest experience focus

Job summary

Welbeck Cambridge is seeking an experienced Administrator/Receptionist to provide a professional front-of-house experience and support the day-to-day operation of the centre across reception, administration and billing.

You will manage referrals, bookings and scheduling while maintaining accurate patient records and GDPR-compliant documentation in a fast-paced private healthcare setting.

Qualifications

• You will be a highly organised and adaptable administrator with excellent communication and customer service skills.
• You'll be comfortable managing multiple priorities, maintaining accuracy under pressure, and building positive relationships with patients, consultants, clinical teams and external stakeholders.
• Ideally, you will have experience within a customer-facing administrative environment, preferably within healthcare, diagnostics or outpatient services.

Responsibilities

• Welcoming patients and visitors, providing a professional and friendly front-of-house experience.
• Managing referrals, appointments and bookings across services and patient pathways.
• Supporting outpatient, diagnostic and day-case scheduling to ensure services run efficiently.
• Maintaining accurate patient records, documentation and clinic schedules in line with GDPR requirements.
• Liaising with consultants, clinical teams, insurers and referrers to coordinate appointments and patient journeys.
• Supporting billing processes, including invoicing and payment processing.
• Providing cross-cover across administrative functions and adapting to changing service demands.
• Contributing to service improvements and ensuring governance standards are followed to deliver excellent patient care.

Skills

Organised

Adaptable

Communication

Customer service

Multitasking

Relationship-building

Job description

About Welbeck Cambridge

Welbeck Cambridge is a state-of-the-art private day-case centre created to deliver exceptional healthcare in an environment designed around the needs of patients and clinicians alike. As part of the wider Welbeck Health Partners network, the centre provides diagnostics, outpatient services and day-case procedures across a range of specialties, combining clinical excellence with outstanding service.

At Welbeck, we believe healthcare should be seamless, reassuring and genuinely patient-centred. Every interaction matters, and we're committed to creating an experience that is efficient, professional and welcoming from the very first enquiry through to treatment and beyond.

As our services continue to grow, we're looking for passionate and talented people who share our ambition to raise standards and help redefine the private healthcare experience.

About the role

We are looking for experienced and proactive Administrators to join the team at We are looking for an enthusiastic and customer-focused Administrator/Receptionist to join the team at Welbeck Cambridge, a state-of-the-art private day-case centre. In this varied and rewarding role, you will play a key part in delivering a seamless experience for guests while supporting the smooth day-to-day operation of the centre across reception, administration and billing functions.

Working as part of a collaborative administrative team, you'll gain exposure across referrals, bookings, diagnostics, outpatient coordination, day-case scheduling and surgery list management. This is an excellent opportunity for someone who enjoys variety, thrives in a fast-paced environment, and wants to develop their career within a premium healthcare setting.

Working Hours

This is a 40-hour-per-week position, working on a rota basis from Monday to Saturday. The centre’s opening hours are 8am–8pm Monday to Friday and 8am–2pm on Saturdays. You will be required to work a variety of early, mid and late shifts to meet the needs of the service, which may include shifts such as 7:30am–3pm and 12pm–8pm. Flexibility to work across these shift patterns, including Saturdays where required, is essential.

What You'll Be Doing

• Welcoming patients and visitors, providing a professional and friendly front-of-house experience.
• Managing referrals, appointments and bookings across a variety of services and patient pathways.
• Supporting outpatient, diagnostic and day-case scheduling to ensure services run efficiently.
• Maintaining accurate patient records, documentation and clinic schedules in line with GDPR requirements.
• Liaising with consultants, clinical teams, insurers and referrers to coordinate appointments and patient journeys.
• Supporting billing processes, including invoicing, payment processing and maintaining accurate financial records.
• Providing cross-cover across administrative functions and responding flexibly to changing service demands.
• Contributing to service improvements, ensuring compliance with governance standards and supporting the delivery of an exceptional patient experience

About you

You will be a highly organised and adaptable administrator with excellent communication and customer service skills. You will be comfortable managing multiple priorities, maintaining accuracy under pressure, and building positive relationships with patients, consultants, clinical teams and external stakeholders.

Ideally, you will have experience within a customer-facing administrative environment, preferably within healthcare, diagnostics or outpatient services. You'll share Welbeck's values of collaboration, ambition, kindness and excellence, and take pride in delivering exceptional service at every stage of the patient journey.

Why Join Welbeck?

• Be part of an ambitious and growing healthcare organisation
• Work within a modern, purpose-built private healthcare facility
• Join a supportive, collaborative and values-driven team
• Develop your skills within a specialist healthcare environment
• Contribute directly to outstanding guest experiences and outcomes
• Access opportunities for professional growth and career development

Please note that these positions are being recruited with an anticipated start date of late March 2027. Successful candidates will be expected to commence employment from this date.

About Us

For more information about Welbeck please click here.

Recruitment Process

For this role, there will potentially be three stages;

Stage 1 – Shortlisting

Stage 2 – Screening Call

Stage 3 – Interview Assessment (Face to Face) - 16th November

Disclosure and Barring Service (DBS)

Welbeck is committed to safeguarding and promoting the welfare of patients and expects all staff to share this commitment. All roles are subject to pre-employment checks in line with regulatory requirements, including an appropriate level of Disclosure and Barring Service (DBS) check.

Using AI

AI tools can be helpful when you're preparing documents or refining how you present your experience. What matters is that anything you share with us, from your application to your interview, reflects your own skills, experience and judgement. We want to understand the real you, so please use AI responsibly and avoid submitting information that is inaccurate, exaggerated or inauthentic.

Equality, Diversity & Inclusion

At Welbeck, we believe exceptional care starts with inclusive teams. We are committed to creating a workplace where difference is valued and excellence is expected; where people feel respected, and everyone is supported to do their very best. We welcome applications from all backgrounds and experiences and appoint on merit, recognising that diverse perspectives strengthen clinical quality, leadership, operational delivery and patient care.