PACS Admin - Cambridge

Welbeck; Cambridge; On-site; GBP 30,000 - 42,000; Full time

Job summary

Welbeck Cambridge is seeking a PACS/Imaging Administrator to support imaging systems, provide frontline IT assistance, and safeguard patient data. You’ll work with clinicians and radiographers to ensure efficient patient pathways and accuracy across PACS, RIS and related platforms.

You will be a proactive problem-solver, comfortable handling multiple priorities in a fast-paced private healthcare environment, and committed to governance, confidentiality, and high-quality diagnostic services.

Qualifications

• Experience in healthcare IT environments with exposure to imaging systems such as PACS or RIS.
• Strong problem-solving and prioritisation under a fast-paced service model.
• Clear, professional, and empathetic communication for users with varying technical expertise.
• Commitment to governance, confidentiality and data quality.

Responsibilities

• Act as the first point of contact for imaging system queries, incidents, and service requests, triaging and resolving issues to achieve first-time fixes.
• Provide first-line support for PACS, RIS, and associated imaging systems and equipment.
• Support the upload, download, and transfer of patient imaging across systems (e.g. PACS, IEP, CIMAR).
• Maintain accurate patient records and ensure compliance with data protection and confidentiality standards.
• Manage and prioritise incidents, service requests, and system maintenance tasks.
• Liaise with clinicians, radiographers, and administrative teams to support efficient patient pathways.
• Support the implementation of new systems, technologies, and improved ways of working.
• Assist with reporting, communications, and responding to urgent clinician and patient requests.
• Escalate incidents, complaints, and risks appropriately in line with governance processes.
• Contribute to audits, quality assurance, and continuous improvement initiatives.
• Work collaboratively within a multidisciplinary team to support service delivery and patient.

Skills

PACS experience

RIS experience

Healthcare IT

Data governance

Tools

Microsoft Office

Job description

About Welbeck Cambridge

Welbeck Cambridge is a state-of-the-art private day-case centre created to deliver exceptional healthcare in an environment designed around the needs of patients and clinicians alike. As part of the wider Welbeck Health Partners network, the centre provides diagnostics, outpatient services and day-case procedures across a range of specialties, combining clinical excellence with outstanding service.

At Welbeck, we believe healthcare should be seamless, reassuring and genuinely patient-centred. Every interaction matters, and we're committed to creating an experience that is efficient, professional and welcoming from the very first enquiry through to treatment and beyond.

As our services continue to grow, we're looking for passionate and talented people who share our ambition to raise standards and help redefine the private healthcare experience.

About the Role

As a PACS/Imaging Administrator, you will play a vital role in supporting the smooth operation of imaging systems and services, ensuring clinicians and teams can access accurate diagnostic information quickly and efficiently.

You will act as a key point of contact for imaging related queries, providing first line technical and systems support across PACS, RIS, and associated platforms. Working closely with clinical and operational teams, you will contribute to service improvement, support the implementation of new technologies, and help enhance the overall patient and clinician experience.

The role requires strong problem solving skills, attention to detail, and the ability to manage multiple priorities in a dynamic environment. You will also support governance, compliance, and data quality, ensuring all activities meet regulatory and organisational standards while always maintaining patient confidentiality.

This role is ideal for someone with strong IT and systems experience in a healthcare environment who thrives in a fast-paced setting and is passionate about delivering high quality, patient-centred diagnostic services.

What You'll Be Doing

• Act as the first point of contact for imaging system queries, incidents, and service requests, triaging and resolving issues to achieve first-time fixes
• Provide first-line support for PACS, RIS, and associated imaging systems and equipment
• Support the upload, download, and transfer of patient imaging across systems (e.g. PACS, IEP, CIMAR)
• Maintain accurate patient records and ensure compliance with data protection and confidentiality standards
• Manage and prioritise incidents, service requests, and system maintenance tasks
• Liaise with clinicians, radiographers, and administrative teams to support efficient patient pathways
• Support the implementation of new systems, technologies, and improved ways of working
• Assist with reporting, communications, and responding to urgent clinician and patient requests
• Escalate incidents, complaints, and risks appropriately in line with governance processes
• Contribute to audits, quality assurance, and continuous improvement initiatives
• Work collaboratively within a multidisciplinary team to support service delivery and patient

About You

You are an IT-savvy professional with experience working in a healthcare or clinical environment, ideally with exposure to imaging systems such as PACS or RIS.

You bring strong problem-solving skills and a proactive approach, with the ability to manage multiple tasks and prioritise effectively in a fast-paced, demand-led service. You are confident supporting users with varying levels of technical expertise and are able to communicate clearly, professionally, and empathetically.

You are highly organised, detail-oriented, and committed to maintaining high standards of accuracy, governance, and confidentiality. Comfortable using a range of systems and Microsoft Office tools, you take ownership of your work and follow through on tasks to resolution.

A collaborative team player, you contribute positively to multidisciplinary working and are motivated to learn, develop, and continuously improve both your own performance and the service you support.

Why Join Welbeck?

• Be part of an ambitious and growing healthcare organisation
• Work within a modern, purpose-built private healthcare facility
• Join a supportive, collaborative and values-driven team
• Develop your skills within a specialist healthcare environment
• Contribute directly to outstanding guest experiences and outcomes
• Access opportunities for professional growth and career development

Please note that these positions are being recruited with an anticipated start date of late March 2027. Successful candidates will be expected to commence employment from this date.

About Us

For more information about Welbeck please click here

Recruitment Process

For this role, there will potentially be three stages;

Stage 1 – Shortlisting

Stage 2 – Screening Call

Stage 3 – Interview Assessment (Face to Face)

Disclosure and Barring Service (DBS)

Welbeck is committed to safeguarding and promoting the welfare of patients and expects all staff to share this commitment. All roles are subject to pre-employment checks in line with regulatory requirements, including an appropriate level of Disclosure and Barring Service (DBS) check.

Using AI

AI tools can be helpful when you're preparing documents or refining how you present your experience. What matters is that anything you share with us, from your application to your interview, reflects your own skills, experience and judgement. We want to understand the real you, so please use AI responsibly and avoid submitting information that is inaccurate, exaggerated or inauthentic.

Equality, Diversity & Inclusion

At Welbeck, we believe exceptional care starts with inclusive teams. We are committed to creating a workplace where difference is valued and excellence is expected; where people feel respected, and everyone is supported to do their very best. We welcome applications from all backgrounds and experiences and appoint on merit, recognising that diverse perspectives strengthen clinical quality, leadership, operational delivery and patient care.